The workspace built for devotion
Gladly Team gives every person on your team the helpdesk they need to
deliver more personal, productive, and satisfying service at scale.
Built for customers, not tickets
Most helpdesks see people as tickets or problems to be solved. Gladly Team sees people as people. We tap into your systems to understand the customer’s context. We connect conversations across channels so customers never have to repeat themselves. Most of all, we give your team the tools to build devotion, not just close cases.
Key platform capabilities
Gladly Team brings every customer conversation into one place so your team works more efficiently to deliver experiences that drive devotion.
Context that follows the customer
Gladly resolves conversations autonomously while keeping full customer context intact. When your team steps in, they see the complete picture—delivering more personal, efficient service every time.
Recognize customers instantly
See every customer’s history, preferences, and relationships in one place so your team can personalize every conversation the moment they reach out.
Work smarter with Team Assist
From response drafting to real-time translation and conversation summaries, Team Assist gives your team the AI tools to deliver faster resolutions and more personal service—without sacrificing one for the other.
Use conversations to optimize service
Gladly Team gives you access to real-time and historical reporting across team members, channels, and conversations to uncover trends and improve service quality at scale.
Match customers with team members
Smart routing ensures customers connect with the best person for their needs, reducing handle times, improving resolution rates, and boosting customer satisfaction.
Gladly Team vs. helpdesks
See how Gladly Team modernizes customer service with a unified thread, intuitive tools, and built-in AI that legacy CRMs can’t match.
Feature
Other solutions
Single conversation thread
Unified across all channels
Fragmented tickets
People not tickets
Complete customer view
Siloed and disconnected
Built-in AI + self-service
Native and seamless
Limited
Intuitive agent experience
Modern and simple
Dated and complex
Fast onboarding/training
Quick ramp-up
Steep learning curve
Deployment in days
Significant impact within 30 days
Drawn-out implementations
Experiences that drive devotion
Personalized at every level
Repetitive and fragmented
Additional features
Answers
Publish answers from your knowledge base across channels and languages to keep experiences consistent and efficient.
Payments
Drive more sales by accepting payments directly in messaging channels to keep customers where they are.
Task management
Collaborate with teammates or set reminders, keeping everything tied to the customer in one thread.
Empower team members to drive devotion
Today’s consumers expect more than deflections or quick fixes. They want connected, personal experiences. Gladly gives your team the tools to deliver service that drives devotion at scale.
300M+
total conversations
65%
increase in CSAT
$510M+
in costs saved
“It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen.”
Kate Showalter
VP Customer Care, Crate & Barrel
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experiences, Breeze Airways
"Gladly took most of the implementation burden off our team by being extremely well planned and efficient, and demonstrated why we partnered with them."
Bryan Riter
Director of Customer Care, Deckers Brands
Gladly’s impact in action
From industry recognition to real customer stories, see how Gladly is transforming customer experience AI.
Gladly named to Constellation’s 2025 ShortList™
Recognized among the top digital customer service and support platforms shaping the future of AI-powered CX.
Disruptive Technology of the Year — CCW 2025
Gladly was honored for redefining CX, breaking the tradeoff between speed and personalization.
Condé Nast modernizes CX for 18 iconic brands
A century-old media company cut training time by 67% and costs by 45%, all while elevating premium service.
PacSun scales peak-season support with Gladly
How PacSun unified channels, empowered 450+ agents, and maintained CSAT scores in the 90s during holiday surges.
Ready to transform your customer service?
Give your customers experiences purpose-built to engage them rather than deflect them, to drive devotion and create lasting business value.