Technology leadership

AI-led customer service, built to scale

Deploy AI that understands every customer, integrates cleanly, and stays governed at scale.

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Trusted by the world’s most customer-focused brands

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Tech leaders need AI that lifts service performance without adding systems, cost, or risk. Legacy tools and fragmented data make that hard to scale and even harder to govern.

Rising customer expectations for fast, personalized, and omnichannel support

Legacy systems that limit scalability and create inefficiencies

Difficulty connecting service performance to measurable business outcomes

Limited visibility into operational metrics and customer insights

Gladly AI unifies your customer context, automates routine work, and guides agents in real time. It integrates cleanly into your stack, stays governed by design, and delivers measurable ROI from day one. Scale service without added cost or complexity.

AI-driven resolution with full customer context

Unified profiles powering every channel and workflow

Fast integration into your stack with low IT lift

Governance controls that keep AI accurate and auditable

Key features and benefits

An AI platform for unified conversations, controlled automation, and measurable outcomes at scale

Every channel, one conversation

Bring voice, chat, email, SMS, and social into one continuous customer thread. Full history stays intact in real time, so customers never repeat themselves and teams deliver faster, more consistent service.

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Know every customer instantly

Unify purchase history, preferences, and prior conversations into one profile for AI and agents. Every response is informed, personal, and faster to resolve, improving both experience and efficiency.

Customer profile of Julie Chang includes contact info, order history, and details. Shows four orders, relationships, and conversation history.

Resolve more with AI

AI automates resolves inquiries like returns or exchanges, freeing agents to focus on high-value conversations. For complex cases, AI provides summaries and recommendations, speeding up resolution and improving accuracy.

A man with a beard looks at his phone in a bright room with plants. Text bubbles show a chat: he updates his billing address with help from an app.

Scale confidently without adding complexity

Simplify service operations with AI that reduces repeat work, shortens time to resolution, and improves first-contact outcomes. You scale confidently without adding headcount or new layers of tooling.

A woman with long blonde hair sits at a table with a drink, looking relaxed. Chat bubbles show a request for receipts and confirmation of their receipt.
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"We now have a clear view of the customer contact history in one single profile. It’s our biggest gain in efficiency."

Pablo Sanchez

Sr. Manager of CS, Pacsun

Real-world use cases that drive results

A woman in a denim dress smiles while chatting on her phone. Text bubbles show a conversation about a delayed order and a shipping update. Relaxed tone.
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Reduce operational costs

Automate routine tasks with AI to reduce costs while maintaining high-quality service. Our platform eliminates inefficiencies, helping you do more with less.

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Improve customer retention

Deliver personal, consistent service with unified insights powering every moment.

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Scale without adding complexity

Handle surges with AI automation, not additional tools or headcount.

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Gain actionable insight

Leverage real-time analytics to track performance, identify trends, and make data-driven decisions.

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Turn service into a revenue driver

Identify upsell and save opportunities with AI-powered customer understanding.

Real results from connected, AI-powered service

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Faster resolutions

Handle times drop as AI and agents work together seamlessly.

34%

drop in average convo time

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Smarter assistance

AI resolves a significant share of conversations without human input.

75%

of conversations resolved by AI

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Stronger performance

Teams see immediate improvements in speed and quality.

3x

resolution rate boost in 30 days

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See Gladly in action

Discover how Gladly transforms customer service into a revenue-driving experience. From personalized recommendations to seamless issue resolution, see how your team can deliver faster, more personal support.

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Ready to scale smarter?

Discover how Gladly AI unifies customer context, automates resolution, and improves cost, speed, and loyalty.