Established enterprises
Elevate enterprise CX with AI
Streamline complex service operations to deliver fast, personal experiences across teams, brands, and channels.
Trusted by the world’s most customer-focused brands
Large enterprises face complex challenges: multiple teams, channels, brands, and legacy systems that make delivering seamless service difficult.
Fragmented systems lead to disjointed customer experiences
Siloed data makes scaling personalization difficult
Legacy tools limit agility and increase operational costs
Disconnected tools slow agents down and pull focus from customers
Rigid systems make it hard to customize data and workflows for different teams
Modern enterprises need a platform that unifies service, manages complexity intelligently, and empowers teams with AI, all while preserving brand voice and personalization.
Centralize every customer interaction into one lifelong conversation
Connect data across brands, systems, and teams to deliver context instantly
Use AI to handle high-volume inquiries and augment complex interactions
Maintain consistency and quality while scaling globally
Configure custom apps to bring in the right data, eliminate silos, and tailor experiences for every team
Key features and benefits
Transform complex service environments into connected, intelligent experiences that span brands, teams, and channels.
Unify interactions across brands and channels
Consolidate conversations from voice, chat, email, SMS, and social into a single, lifelong timeline. Whether supporting multiple brands or regions, teams get full context instantly—eliminating repeat questions and delivering faster resolutions.
Gain a single, actionable view
Access complete customer histories—purchases, preferences, loyalty, and previous interactions—in one place. Teams can personalize service for VIPs, identify trends across brands, and make data-driven decisions at every step.
Drive consistency and efficiency with AI
Solve for routine inquiries like returns, shipping, and FAQs while AI assists agents in real time with context, recommendations, and suggested replies. Large teams stay efficient without sacrificing quality or brand consistency.
Operate smarter at enterprise scale
Manage surges in volume by streamlining repetitive work and routing conversations to the best-fit agents. Gain visibility into performance across teams and brands to drive continuous improvement.
“Every conversation now drives efficiency and deepens loyalty. It’s not either/or anymore, it’s both, always.”
Mike Beaubrun
Dir. Global Head of CX, Condé Nast
Ready to modernize enterprise CX?
Use cases for large organizations
Unify multi-brand support
Manage multiple brands and regions from a single platform with shared context and governance.
Scale AI-assisted service globally
Use AI to solve common questions and assist large agent teams while maintaining brand consistency.
Deliver personalization at scale
Leverage rich customer data to tailor interactions for every customer, including VIPs and loyalty members.
Optimize operations across teams
Gain real-time visibility into performance, routing, and conversation trends to continuously improve service.
Modernize legacy infrastructure
Connect existing systems and channels into one platform to eliminate silos and improve agility.
Customize data and workflows
Quickly configure custom apps with the App Platform to bring the right data to agents and AI, eliminate silos, and tailor experiences.
Turn complexity into impact
Faster responses at scale
Enterprises see measurable speed improvements with AI and unified conversations.
31%
drop in convo time in 30 days
AI drives resolution
Automate high-volume inquiries while maintaining quality and personalization.
75%
of conversations resolved by AI
Better customer experiences
Seamless, connected service leads to higher satisfaction and stronger loyalty.
65%
increase in CSAT
The CX platform built for unforgettable guest experiences
Give your team the tools to deliver fast, personal service at every step of the journey. From booking to post-stay, Gladly helps travel and hospitality brands create seamless experiences guests remember.
Deliver enterprise-grade service without compromise
Modernize your customer experience with AI and unified conversations.