The event where CX leaders tackle AI's hardest questions
May 4, 2026 - May 6, 2026
3315 Peachtree Rd NE, Atlanta, GA 30326
Secure your seat for Gladly Connect Live, May 4–6 in Atlanta, and explore bold CX strategy and AI insights.
See the energy of Gladly Connect Live
Get a feel for the conversations, community, and momentum that made last year’s event a standout for CX leaders.
What you’ll experience
AI strategy that moves the business
Get practical guidance on modernization, build vs. buy, quality, governance, and earning customer trust.
The shifts every CX leader must prepare for
Understand how automation, AI assistants, new metrics, and evolving team roles are redefining service.
Frameworks you can put to work now
Leave with tactical playbooks for implementation, measurement, experimentation, and team transformation.
Schedule
May 5
Building trust when AI makes mistakes
May 5
Stop measuring deflection: the new KPIs that actually drive LTV
May 5
Beyond prompt engineering: building AI that works without the complexity
May 5
Preventing AI failures: quality assurance in production
May 5
Voice AI in the real world: what's ready now vs. what's still coming
May 5
Revenue through service: converting every conversation into sales
May 5
The compounding value playbook: from efficiency to lifetime value
May 5
The AI-era agent: redefining roles, skills, and career paths
May 5
Conversation design: making AI feel human, not robotic
May 6
The architecture advantage: designing AI for devotion, not just deflection
Why leaders attend
Get clarity on what’s next
Step back from the day-to-day to understand the big shifts shaping service and leadership in the AI era.
Learn from industry innovators
Hear real stories from brands evolving their teams, workflows, and operating models for an AI-ready future.
Build meaningful connections
Meet CX, operations, product, and digital leaders who share your challenges, your goals, and a forward-thinking vision for service.
Network with leading brands
Be part of a community of leaders redefining customer experience.
Featured speakers
Joseph Ansanelli
Co-founder and Executive Chairman, Gladly
Matt Baker
VP Engineering, Gladly
Mike Beaubrun
Director, Global Head of Customer Experience, Condé Nast
Ben Deveys
Sr. Director of Customer Experience, Ollie
Christian Eberle
Head of AI Solutions, Gladly
Thomas Harden
Sr. Director Customer Care, The Black Tux
Andy Lisk
Vice President, Global Head of Customer Service, StockX
Julie McGinnis
Customer Care Supervisor, Smith Optics
Jim Rodden
Chief People Officer, MaryRuth's
Kimberly Spence
Manager, CX Tools & Enablement, Metropolis
Get ready for Gladly Connect Live 2026 in Atlanta
Don’t wait. Register today to be part of the next chapter of customer experience.
Connect in Atlanta for less
Enjoy special Southwest flight and hotel rates for CX leaders attending Gladly Connect Live.
Book your stay at the InterContinental Buckhead with exclusive discounted rates for attendees.
Lock in your discounted Southwest flight and start planning your trip.
FAQ
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Location
InterContinental Buckhead 3315 Peachtree Rd NE Atlanta, GA 30326