A better way to serve customers
Compare Gladly to Zendesk, Salesforce, and others—and see why unified conversations create loyalty where tickets fall short.
Compare Gladly to
leading platforms
Zendesk
Teams outgrow Zendesk when AI is locked in costly plans and service remains trapped in ticket silos.
Genesys
Companies turn to Gladly over Genesys because ticket-first workflows create silos that slow down personalized service.
Kustomer
Organizations move past Kustomer because advanced AI requires complex setup and customer history expires after 18 months.
Sierra AI
Brands choose Gladly over Sierra AI because standalone bots can’t match a full platform where AI and humans truly collaborate.
Salesforce
Brands leave Salesforce when simple service requires pricey consultants, complex setups, and endless add-ons.
Gorgias
Growing teams look beyond Gorgias when ticket-based tools pile on fees and limit their ability to scale.
Freshdesk
Service leaders prefer Gladly over Freshdesk since ticket-based conversations fragment history and limit personalization.
Decagon AI
CX leaders turn to Gladly over Decagon because standalone AI agents demand costly developer resources and extra integrations.
The Gladly advantage
Feature
Competitors
One conversation across all channels
Customer profiles with history and preferences
AI and self-service built in
Limited
Simple, modern agent workspace
Complex
Onboarding in days, not weeks
Slow
Personalization that scales
Limited
Trusted by leading brands
Don’t just take our word for it
Customer expectations are rising. Budgets are tightening. Loyalty is fragile. Businesses today need to deliver Customer AI-powered experiences that will define the new era of CX.
"Gladly Sidekick has allowed us to be very efficient and also remain on brand in our efficiency."
Lauren Inman-Semerau
Head of Customer Experience, Rothy's
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."
Elise Hausman
Senior Customer Happiness Associate, Bombas
"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every interaction feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
See why leading brands choose Gladly—and why you should too.
Join companies that reject the CX trade-off and deliver both efficiency and personalization.