Connect once. Use everywhere.

APIs and tools to power seamless, AI-driven customer service.

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Trusted by leading CX brands

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Build integrations that scale

App Platform provides the APIs, SDKs, and developer tools you need to connect your systems to Gladly quickly. Your integrations work across AI and agent experiences, every channel, with minimal maintenance.

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"We're fully integrated with Shopify and Loop, so my agents don't have to leave Gladly to do some pretty basic functions and lookups. For a lot of our inbounds, they're able to stay in Gladly and use that as the primary tool."

Key platform capabilities

Modern developer experience

Clean APIs, comprehensive documentation, sample apps, and testing environments. Build and maintain integrations without the usual complexity or ongoing dev burden.

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Build once, deploy everywhere

Your integrations automatically work across AI, agent workspace, and every channel—chat, voice, email, self-service. No rebuilding. No channel-specific code.

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Enable intelligent automation

Connect your order, loyalty, and customer systems so AI can access data and complete actions like bookings, exchanges, and more, end to end.

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Extend what’s possible with Gladly

Compare how the Gladly App Platform modernizes integration development versus traditional, hard-coded approaches.

Feature
Other solutions

Unified APIs & SDKs

Build on Gladly’s secure, open APIs and SDKs to connect customer, order, or loyalty data.

Stitch together multiple APIs and systems manually.

Custom in-Gladly experiences

Surface external data or actions directly in the Gladly agent workspace.

Agents must switch tabs or use separate tools to find information.

Cross-channel continuity

Works across AI and agents, all channels

Integrations have to be rebuilt or reconfigured for each channel.

Performance & reliability

Logging and monitoring tools simplify maintenance and troubleshooting.

Limited visibility into integration health or errors

Customizable UI

Build visual templates so AI can display data to customers in rich, interactive formats.

Static text responses, limited presentation options

Developer enablement

Developer docs, sample apps, and testing environments speed up innovation.

Requires heavy dev lift and ongoing manual support.

Additional platform features
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Out-of-the-box integrations

Connect instantly with Shopify, Magento, BigCommerce, Klaviyo, and more. Get your AI resolving issues faster with out-of-the-box integrations to leading ecommerce and CX platforms.

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From dev to production in days

Step-by-step documentation, AI-optimized docs for coding assistants, sample apps, and testing environments get your integrations live quickly, without sacrificing security or flexibility.

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Security and compliance, no extra lift

SOC 2-certified infrastructure, OAuth authentication, and enterprise-grade privacy controls. Build with confidence that your integrations meet compliance requirements out of the box.

Start building deeper connections

Deliver truly personalized service at scale. See how the Gladly App Platform can transform your customer experience.