Not all voice AI is created equal
Sidekick Voice delivers what Flip can't: generative AI that's 41% faster, natively integrated, and built to resolve issues instead of deflecting them.
Join the leading brands choosing Gladly
Here’s what makes Sidekick Voice the smarter Flip alternative
Explore key advantages of Sidekick Voice over Flip and why brands choose a better way to deliver voice experiences.
Natural conversations, not rigid scripts
Flip’s step-based flows can’t keep up when customers interrupt or go off-track. Sidekick Voice uses adaptive generative AI to keep conversations smooth, fast, and frustration-free.
Handles interruptions naturally without breaking the flow
Adapts in real time, like a human would
41% faster on the same queries than Flip
Delivers seamless, frustration-free conversations customers love
One platform, not bolt-ons
Flip is a standalone AI tacked onto your helpdesk, which means separate systems, extra costs, and messy reporting. Sidekick Voice is built natively into Gladly—no forwarding fees, no integrations, no silos.
No extra licenses, forwarding, or integration work
One dashboard for AI + service, not two
Unified reporting and configuration
Eliminate vendor sprawl and hidden fees
Real resolutions, not deflections
Flip focuses on deflecting calls back to agents. Sidekick Voice focuses on solving problems: either end-to-end through AI or by empowering agents with full customer context for faster resolutions.
Processes refunds, updates bookings, and more during calls
Transfers with full history so customers never repeat themselves
Supports agents with recommended next steps
Delivers real answers, not dead ends
No hidden fees, no surprise charges
Flip charges per conversation whether it’s solved or not and tacks on forwarding and maintenance fees. Sidekick Voice is different: you only pay when real value is delivered.
No per-conversation charges for unresolved calls
Transparent pricing with no hidden fees
Aligns vendor success with your outcomes
Keeps total cost of ownership low at scale
Flip deflects, Sidekick Voice delivers results
Brands choose Sidekick Voice because it’s built to resolve issues, not just route calls. With generative AI that’s natively integrated and outcome-priced, Sidekick Voice helps teams deliver real results from day one.
Now
resolution rate in month one
Reduction of
faster response times vs Flip
Increase of
forwarding fees or hidden costs
"Gladly isn’t just an omnichannel platform—it’s the gateway to all of our customer interactions. It seamlessly weaves together voice calls, emails, chats, SMS, and WhatsApp messages into a unified, continuous conversation with each customer. As magical as that may sound, the real secret sauce behind Gladly’s success is its exceptional support and product teams. They genuinely listen to their customers and work tirelessly to continually innovate and improve the platform."
Joe B.
Tools Admin Senior Strategist, Balsam Brands
Voice AI as you’ve never heard it before
Explore all the ways Sidekick Voice outperforms Flip.
Natural conversations
Sidekick Voice adapts in real time, so conversations flow smoothly even when customers interrupt. No rigid scripts. No awkward pauses.
Built-in intelligence
With Flip, AI is bolted on. With Sidekick, it’s natively integrated: no extra systems, no forwarding, no disconnected reporting.
Real resolutions
Sidekick Voice focuses on solving issues end-to-end, not pushing customers away. It processes refunds, updates bookings, and passes full context to agents when needed.
Transparent pricing
Flip charges per conversation and layers on hidden costs. Sidekick Voice uses outcome-based pricing, so you only pay when value is delivered.
Unified insights
Get a single source of truth for voice and service performance. No juggling two dashboards or reconciling mismatched reports.
Seamless handoffs
Every call transfers with full context so customers never have to repeat themselves, and agents resolve issues faster.
Hear the difference for yourself
See why leading brands are choosing Sidekick Voice for smarter, faster, and more human conversations.
