Why brands choose Voice AI over Flip
Not all voice AI is created equal. Voice AI is faster, natively integrated, and built to resolve, not deflect.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Trusted by leading brands
“Gladly isn’t just an omnichannel platform, it’s the gateway to all of our customer interactions. It seamlessly weaves together voice calls, emails, chats, SMS, and WhatsApp messages into a unified, continuous conversation with each customer. As magical as that may sound, the real secret sauce behind Gladly’s success is its exceptional support and product teams. They genuinely listen to their customers and work tirelessly to continually innovate and improve the platform.”
Joe B.
Tools Admin and Senior Strategist, Balsam Brands
Here’s what makes Voice AI the smarter Flip alternative
Explore key advantages of Voice AI over Flip and why brands choose a better way to deliver voice experiences.
Adaptive AI that listens and responds
Flip’s scripted flows break when customers interrupt. Voice AI uses adaptive generative AI to handle real conversations smoothly, responding naturally and keeping every conversation fast, human, and frustration-free.
One connected platform
Flip adds voice AI as a standalone tool. Voice AI is natively integrated into Gladly. No forwarding fees, no duplicate systems, and one unified dashboard for AI and service.
Solve problems, don’t deflect them
Flip focuses on routing calls back to agents. Voice AI resolves end-to-end tasks like refunds and bookings, and passes full history to agents when needed.
Pay only for real outcomes
Flip charges per conversation and adds forwarding fees. Voice AI uses outcome-based pricing, aligning success with yours and keeping total cost of ownership low at scale.
Flip’s voice AI struggles to adapt in real conversations. Its rule-based scripts break under interruptions, and disconnected systems create unnecessary costs and complexity for teams managing service at scale.
Rigid scripts limit flexibility
AI add-on requires separate systems
Forwarding fees and integration work add cost
Voice AI is built to deliver faster, more human voice experiences in one integrated platform. With adaptive AI, unified data, and transparent pricing, brands resolve more calls with less effort.
Conversational AI that adapts in real time
Native integration with full customer context.
Outcome-based pricing with no hidden fees
Voice AI that delivers real results
41%
faster response times than Flip
35%+
resolution rate in the first month
0
hidden costs or forwarding fees
The Gladly advantage
Feature
Competitors
One conversation across all channels
Customer profiles with history and preferences
AI and self-service built in
Limited
Simple, modern agent workspace
Complex
Onboarding in days, not weeks
Slow
Personalization that scales
Limited
Voice AI as you’ve never heard it before
Explore all the ways Voice AI outperforms Flip.