Why brands choose Sidekick Voice over Flip

Not all voice AI is created equal. Sidekick Voice is faster, natively integrated, and built to resolve,
not deflect.

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Why Gladly wins

Radically efficient service

Cut handle times, reduce costs, and resolve more conversations

Radically personal experiences

Every conversation feels human with full context and history

AI that drives results

Built-in AI with insights to scale efficiency and loyalty

Faster time to value

Launch in weeks, onboard quickly, and see ROI from day one

Trusted by leading brands

“Gladly isn’t just an omnichannel platform, it’s the gateway to all of our customer interactions. It seamlessly weaves together voice calls, emails, chats, SMS, and WhatsApp messages into a unified, continuous conversation with each customer. As magical as that may sound, the real secret sauce behind Gladly’s success is its exceptional support and product teams. They genuinely listen to their customers and work tirelessly to continually innovate and improve the platform.”

Joe B.

Tools Admin and Senior Strategist, Balsam Brands

Here’s what makes Sidekick Voice the smarter Flip alternative

Explore key advantages of Sidekick Voice over Flip and why brands choose a better way to deliver voice experiences.

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Adaptive AI that listens and responds

Flip’s scripted flows break when customers interrupt. Sidekick Voice uses adaptive generative AI to handle real conversations smoothly, responding naturally and keeping every conversation fast, human, and frustration-free.

One connected platform

Flip adds voice AI as a standalone tool. Sidekick Voice is natively integrated into Gladly. No forwarding fees, no duplicate systems, and one unified dashboard for AI and service.

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Solve problems, don’t deflect them

Flip focuses on routing calls back to agents. Sidekick Voice resolves end-to-end tasks like refunds and bookings, and passes full history to agents when needed.

Pay only for real outcomes

Flip charges per conversation and adds forwarding fees. Sidekick Voice uses outcome-based pricing, aligning success with yours and keeping total cost of ownership low at scale.

Flip’s voice AI struggles to adapt in real conversations. Its rule-based scripts break under interruptions, and disconnected systems create unnecessary costs and complexity for teams managing service at scale.

Rigid scripts limit flexibility

AI add-on requires separate systems

Forwarding fees and integration work add cost

Sidekick Voice is built to deliver faster, more human voice experiences in one integrated platform. With adaptive AI, unified data, and transparent pricing, brands resolve more calls with less effort.

Conversational AI that adapts in real time

Native integration with full customer context.

Outcome-based pricing with no hidden fees

Voice AI that delivers real results

41%

faster response times than Flip

35%+

resolution rate in the first month

0

hidden costs or forwarding fees

See Sidekick Voice in action

The Gladly advantage

Feature

Competitors

One conversation across all channels

Customer profiles with history and preferences

AI and self-service built in

Limited

Simple, modern agent workspace

Complex

Onboarding in days, not weeks

Slow

Personalization that scales