See why brands prefer Gladly over Gorgias

You get what you pay for. More tickets means higher costs on Gorgias.

Join these Gladly brands who made the switch from Gorgias

Here’s what you get when you switch from Gorgias to Gladly

Explore key advantages of Gladly over Gorgias and why brands prefer Gladly.

AI that’s built for scale and personalization

Gorgias offers basic automation and self-service tools, but they’re tied to its ticket-based model and limited by rules, volume caps, and add-on fees. Gladly AI is embedded in the platform—ready to serve faster, sell more, and personalize every interaction from the start.

Works out-of-the-box with no extra setup fees.
Uses the customer’s full history for accurate, on-brand responses.
Pay-as-you-go—only when AI delivers value.
Helps agents resolve issues and recommend products without switching tools.

People, not tickets

Good ticket service isn't good customer service. Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

Immediately recognize a customer.
See their preferences and conversation history.
Know their intent without ever needing to ask, "what's your order number?"
Avoid ticket duplication.

Personalized conversations across all channels

Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.

Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
All channels in one place.

Turns service teams into sellers

Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.

Customer data, like LTV and past purchases.
Payment processing over chat nets more sales.
PCI compliance, for online sales with peace of mind.
Drive revenue.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Sustainable hair and skincare brand, Davines, saw the following results:

Improvement of

75%

in response times

Increase of

60%

in return customer rate

Increase of

channels of their choice

The reviews are in

 User reviews provided by G2 Crowd

Gorgias

Ease-of-use

9.5

9.2

Quality of support

9.4

9.2

Ease of setup

9.2

8.9

Integrations

9.5

8.7

Customer profiles

9.4

8.7

"I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly."