See why brands prefer Gladly over Gorgias
Gorgias is ticket-based. Gladly is customer-based. One keeps costs climbing; the other turns service into profit.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Join these Gladly brands who made the switch from Gorgias
“I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.”
Katrina Donohue
Customer Experience Manager, Rothy's
Here’s what you get when you switch from Gorgias to Gladly
Explore key advantages of Gladly over Gorgias and why brands prefer Gladly.
Smarter AI that grows with you
Gorgias offers basic automation tied to its ticket model, limited by rules, caps, and add-on fees. Gladly AI is built in, ready to serve faster, sell more, and personalize every conversation using full customer context.
Every customer feels known
Tickets create fragmented experiences. Gladly helps brands nurture relationships, recognizing customers instantly with their full history and intent. No more asking for order numbers or merging duplicate tickets.
Personalized conversations everywhere
Gorgias relies on channel add-ons. Gladly includes every channel natively, blending full support with a customer-first design so agents can focus on service, not systems.
Drive revenue through every conversation
Gladly helps agents convert customers with high purchase intent. View lifetime value, recommend products, and process payments directly in chat (all PCI-compliant and built to increase sales).
Gorgias focuses on tickets, not relationships. Its automation is disconnected from customer context, leaving teams managing fragmented data across channels and slowing down response times.
Tickets separate AI, agents, and channels
Customer history is fragmented across systems
Limited automation creates repetitive work for agents
Gladly unifies AI, people, and channels in one workspace. Agents see every conversation and context in a single view, allowing faster, more personal resolutions and measurable business impact.
One shared conversation for AI and agents
Unified customer history across every channel
AI that drives both efficiency and revenue
Customer service that delivers real results
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
60%
of customers self-serve
19%
faster resolutions
87%
increase in first-call resolution
The reviews are in
Feature
Gorgias
Ease of use
9.3
8.9
Quality of support
9.4
9.2
Ease of setup
9.3
8.8
Integrations
9.2
8.7
Customer profiles
9.4
8.7
Make service your business with Gladly
Experience the only platform that brings AI and humans together to deliver radically efficient, radically personal customer service.