See why brands prefer Gladly over Kustomer
Kustomer requires technical setup. Gladly delivers enterprise-grade AI for service teams, fast to launch and easy to manage.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Trusted by leading brands
"With our "Gladly took most of the implementation burden off our team by being extremely well planned and efficient, and demonstrated why we partnered with them." platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Bryan Riter
Director of Customer Care, Deckers
Here’s what makes Gladly the #1 Kustomer alternative
Explore key advantages of Gladly over Kustomer and why brands prefer Gladly.
Powerful AI without the complexity
Kustomer’s AI requires technical setup and ongoing maintenance. Gladly AI is built for service teams. No code, no hassle. Launch automation and self-service fast, with generative AI that improves over time.
Reduce total cost of ownership
While Kustomer focuses on social channels, Gladly includes voice, messaging, and self-service natively. There are no telephony markups or hidden fees, just one seamless, all-in-one platform.
See the full picture
Kustomer archives data after 18 months, limiting historical insight. Gladly provides live dashboards, full data retention, and actionable reports you can actually use to improve CX and forecast trends.
Get up and running fast
The Gladly onboarding process is quick, intuitive, and supported by experts every step of the way. With seamless onboarding and responsive support, teams can ramp quickly and grow confidently.
Kustomer’s “conversation-based” design still relies on complex workflows and technical setup. Teams struggle to maintain automation, manage channels, and access long-term insights without engineering support.
Complex setup and maintenance
Limited historical visibility
Hidden telephony and add-on costs
Gladly combines AI, agents, and analytics in one connected workspace. It’s simple to manage, transparent to budget, and built to deliver fast, personal service that drives measurable loyalty.
AI and automation anyone can manage
All channels unified in one place
Transparent pricing and measurable results
Customer service that delivers real results
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
60%
of customers self-serve
19%
faster resolutions
87%
increase in first-call resolution
Users consistently rank Gladly as better than Kustomer
Feature
Kustomer
Ease of use
9.4
8.6
Quality of support
9.4
8.8
Ease of setup
9.3
8.1
Integrations
9.3
8.8
Customer profiles
9.5
9.2
Get started with Gladly today
See why leading brands are switching from Kustomer to deliver faster, more personal, and cost-efficient customer service.