See why brands choose Gladly over Salesforce
Salesforce requires months to implement with engineers. Gladly delivers enterprise AI in weeks, with minimal IT support.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Trusted by leading brands
“We heard from service heroes that ‘this tool is way easier to use than our previous platform,’ which resonates with just how easy the training and onboarding process was for us and solidified that we made the right move.”
Pablo Sanchez
Senior Manager of Customer Experience, PacSun
Here’s what makes Gladly the #1 Salesforce alternative
Explore key advantages of Gladly over Salesforce and why brands prefer Gladly.
AI that’s ready on day one
Salesforce Agentforce is powerful, but complex. Gladly Sidekick delivers enterprise-grade AI without long implementations or high costs. Launch in weeks, not months, with minimal IT support and context-rich, human-first automation.
Conversations that don’t reset
Salesforce creates separate cases for every issue. Gladly connects every conversation in one lifelong thread, so agents instantly see the full context and customers never have to repeat themselves.
Simple usage-based pricing
Salesforce’s pricing model adds hidden costs for channels, integrations, and maintenance. Gladly’s pricing is transparent and inclusive, with all channels built in and no surprise fees as you grow.
Salesforce’s case-based model and complex architecture make it hard for service teams to scale efficiently. Add-ons for channels and AI drive up cost, while integrations slow down innovation.
Add-ons required for essential channels
Long setup and IT dependency
High consulting and integration costs
Gladly unifies AI, agents, and customers in one platform built for speed, personalization, and transparency. Scale up or down as needed, without enterprise lock-in.
AI and automation built in
All channels connected from day one
Transparent pricing, measurable results
Customer service that delivers real results
Brands that switch to Gladly save costs, increase agent efficiency, and boost customer satisfaction.
50%
savings from the start
30%
reduction in ticket volume
30%
increase in agent efficiency
Users consistently rank Gladly as better than Salesforce
Feature
Salesforce
Ease of use
9.4
8.0
Quality of support
9.4
8.1
Ease of setup
9.3
7.5
Integrations
9.3
8.3
Customer profiles
9.5
8.8
See what industry-leading customer service looks like
with Gladly
Experience the only CX platform that delivers enterprise-grade AI, faster onboarding, and radically personal service without the enterprise complexity.