Why brands choose Gladly over Sierra AI
Get more than an AI agent. Gladly unites people and AI for efficient, personal service at scale.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Trusted by leading brands
Why a premium retailer moved beyond Sierra
to Gladly
Unified AI and live agent experiences completed migration in under 6 weeks.
"Transitioning from Sierra to Gladly allowed us to move from a custom-built, code-dependent model to a more flexible, integrated AI ecosystem. This has improved agility, consistency and customer experience across all touchpoints."
Here’s what makes Gladly the #1 Sierra AI alternative
Explore key advantages of Gladly over Sierra AI and why brands prefer Gladly.
AI and empathy in one workspace
Sierra AI focuses on autonomous bots, while Gladly brings AI and agents together in one workspace. Teams share customer context in real time to deliver fast, consistent, and human service.
Go live in weeks, not months
Sierra AI often requires complex integrations and developer setup. Gladly AI is built in and ready to go, with no-code tools like Guides and Journeys that make optimization easy.
Everything your team needs, built in
Sierra AI is an AI agent platform, not a full CX solution. Gladly includes voice, email, chat, SMS, and self-service in one place, with unified analytics and one continuous customer view.
Sierra AI limits how teams work together by separating automation from live service. Its agents operate independently, which often leads to fragmented experiences and slower collaboration between humans and AI. Without a unified system, customer context gets lost and teams spend more time managing tools instead of serving customers.
AI agents operate separately from live agents
Limited context creates disconnected experiences
Custom integrations slow deployment and adoption
Gladly brings AI and people into one connected platform designed for seamless teamwork. Both work from the same conversation history and customer data, ensuring smooth transitions and consistent service across every channel. The result is faster setup, measurable outcomes, and more human experiences powered by AI.
Collaboration between AI and agents in real time
One continuous conversation across every channel
Faster setup and measurable outcomes from day one
AI that delivers real results
240M+
total conversations
65%
increase in CSAT
$510M+
in costs saved
The Gladly advantage
Feature
Competitors
One conversation across all channels
Customer profiles with history and preferences
AI and self-service built in
Limited
Simple, modern agent workspace
Complex
Onboarding in days, not weeks
Slow
Personalization that scales
Limited
Ready to see why brands switch to Gladly?
Join leading companies delivering radically efficient and personal service with Gladly.