See why brands prefer Gladly over Zendesk
Zendesk requires extra licenses for AI. Gladly gives you intelligent automation built-in, no piecing together multiple tools.
Why Gladly wins
Radically efficient service
Cut handle times, reduce costs, and resolve more conversations
Radically personal experiences
Every conversation feels human with full context and history
AI that drives results
Built-in AI with insights to scale efficiency and loyalty
Faster time to value
Launch in weeks, onboard quickly, and see ROI from day one
Join these Gladly brands who made the switch from Zendesk
"With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Karen Zhou
Director of Operations, Andie
Here’s what makes Gladly the #1 Zendesk alternative
Explore key advantages of Gladly over Zendesk and why brands prefer Gladly.
AI without the add-ons or headaches
Zendesk’s advanced AI comes only in top-tier plans and requires extra fees and setup. Gladly delivers intelligent automation and routing from day one. No integrations, no extra licenses, no delays.
Build relationships, not case numbers
Good ticket service isn’t good customer service. Gladly helps brands nurture real relationships, recognizing customers instantly with their preferences and conversation history.
Every channel, one continuous thread
Zendesk forces teams to manage separate tickets across channels. Gladly unifies every customer conversation in one place, eliminating silos and giving agents a single, complete view.
Get live in weeks, not months
Decagon’s enterprise agents often need engineering support. Gladly AI is simple to deploy and maintain. Teams can set up, train, and update it using plain language without relying on developers.
Zendesk’s ticket-based system creates friction for both customers and agents. Separate tools for voice, AI, and analytics drive up costs and make it harder to deliver seamless, personal service.
AI locked behind expensive plans
Fragmented tickets and duplicated efforts
Extra add-ons for essential channels
Gladly replaces tickets with lifelong conversations. A single platform for people, AI, and channels helps brands deliver fast, personal service that builds loyalty and keeps costs low.
One platform for every channel
AI built in from day one
Faster onboarding with lasting ROI
Customer service that delivers real results
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
60%
of customers self-serve
19%
faster resolutions
87%
increase in first-call resolution
Users consistently rank Gladly as better than Zendesk
Feature
Zendesk
Ease of use
9.4
8.5
Quality of support
9.4
8.4
Ease of setup
9.3
7.9
Integrations
9.3
8.1
Customer profiles
9.5
8.2
See why brands believe Gladly is the best Zendesk alternative
Experience the platform that turns service into revenue.