Healthcare
AI-powered care that stays personal
From scheduling to support, Gladly delivers instant, personalized experiences that understand every patient’s and member’s needs.
The problem
Patients need care that feels personal, not procedural, across scheduling, billing, and member services.
Fragmented systems create delays and impersonal experiences
Limited data sharing leads to errors and compliance risks
High demand during open enrollment and health events strains service teams
The solution
Gladly unifies systems, data, and conversations to turn fragmented interactions into secure, seamless, compliant, and human-like support.
End-to-end AI resolutions for scheduling, billing, and benefits questions
Omnichannel support across chat, SMS, email, and voice
Human + AI collaboration for seamless, informed handoffs
CX-led optimization to maintain compliance with care policies and brand standards
“We’ve been tuning and supervising [Gladly] for the last few months and it’s been really, really successful. So when we moved over to [Gladly] Email, everything we have done to make chat and SMS so successful instantly applied.”
Jim Rodden
Chief People Officer, MaryRuth's
Health & wellness use cases
Remove friction from booking and payments
When clients need to schedule classes, book treatments, or manage memberships, Gladly processes requests across your systems without back-and-forth.
Deliver personalized care that builds trust
Gladly remembers past appointments, fitness goals, health considerations, and purchase history so clients never repeat themselves.
Recommend the right services at the right time
Client goals and past visits guide Gladly’s suggestions for memberships or products that feel relevant and supportive.
Answer policy questions with clarity
Use Gladly to deliver clear, accurate answers to questions about cancellation policies, insurance coverage, and class credits, building confidence and reducing friction.
Grow without sacrificing personal touch
Expanding locations and growing membership don't require doubling front desk staff. Gladly handles the volume while maintaining your brand's caring tone.
Wondering how wellness customers feel about AI in their experience? The data might surprise you
See how Gladly helps wellness brands
deliver care that drives devotion
Key features and benefits
Gladly connects data, context, and care across every channel, resolving instantly when it can and seamlessly handing off to a human when it matters most to the customer.
A deep knowledge of the wellness journey
Gladly connects each client's appointments, purchases, and preferences in one view, instantly recognizing who's reaching out and why and delivering fast, personalized resolutions.
End-to-end resolutions
Gladly automates scheduling, billing, and eligibility verification to resolve issues across EHR, CRM, and claims systems securely and compliantly.
Customer intelligence
Gladly uses health profiles, coverage data, and tone guidance to personalize each exchange, answering benefits questions, sharing reminders, and improving accuracy across touchpoints.
AI that patients can trust
CX teams configure, manage, and refine Gladly without IT hurdles, ensuring compliance, security, and alignment with care standards and patient trust.
Get real results with Gladly
95%
reduction in manual scheduling time
Faster, easier scheduling
Clients book appointments and renew memberships instantly with Gladly.
70%
increase in efficiency across teams
Scale with care
Gladly empowers teams to manage more clients with consistent, personal care.
35%
increase in repeat memberships
Grow loyalty faster
Gladly delivers personalized experiences that keep clients returning and referring.
Deliver care that feels personal at every step
Gladly helps health & wellness brands combine AI with the human touch to deepen relationships and deliver consistent care.