Consumer goods
AI that drives loyalty at every touchpoint
From discovery to post-purchase, deliver instant AI support that strengthens trust and turns buyers into repeat customers.
Trusted by the world’s most customer-focused brands
Shoppers expect instant, effortless support from product discovery to post-purchase care. But disconnected systems slow responses and break consistency, making it hard to deliver the experiences that build loyalty.
Product questions and warranty issues often fall between systems
Long response times lead to unnecessary returns and frustration
Volume surges during launches or recalls overwhelm teams
AI powers every moment, from guided shopping to post-purchase care. It resolves instantly when it can and loops in a human with context and next-step guidance when it can't.
AI-guided shopping and recommendations help customers find the right products and drive conversion.
AI troubleshooting that resolves issues instantly and reduces returns.
End-to-end AI resolutions that handle tasks like processing returns or scheduling repairs automatically.
Smart handoffs that bring in the right expert with full context when needed.
Consumer goods solution use cases
Simplify setup and troubleshooting
Customers can unpack, install, or fix products easily with AI guiding each step clearly and resolving issues fast.
Turn warranty claims into trust-builders
AI verifies purchase dates, checks coverage, and orders replacement parts or schedules replacements—the high-stakes moments that build or break customer loyalty.
Support customers across the entire lifecycle
AI tracks each customer's models, purchase history, and past issues so support is tailored to their specific products, not generic advice.
Coordinate repairs without the back-and-forth
AI schedules technician visits, confirms parts availability, and updates customers on service status--connecting systems so repairs happen smoothly.
Handle surges during launches and peak seasons
Product launches, holiday gifting, and seasonal demand spikes (AC in summer, heaters in winter) don't overwhelm service. AI maintains fast response times when volume jumps.
“We leverage AI to take the burden off our agents and their workloads. Sidekick allows our agents to focus on more complex, nuanced conversations or those that have more selling opportunities such as fit, sizing, and style and really connect with customers.”
Lauren Inman-Semerau
Former Head of Customer Experience, Rothy's
See how leading brands build
loyalty after the sale
Key features and benefits
From guided shopping to real resolutions, get AI that sells smarter, supports faster, and adapts with every product and customer.
Seamless conversations
Unify ecommerce, warranty, and logistics into one customer timeline so AI understands history, intent, and context. Every interaction, from pre-purchase to care, feels personal, seamless, and on-brand.
Intelligence that drives loyalty
AI understands every customer’s ownership journey - from setup to support to replacement. It learns from product usage, warranty data, and preferences to personalize care, anticipate issues, and build lasting loyalty.
Connected systems for real resolution
AI connects product, warranty, and support systems so customers get fast, seamless resolutions - from diagnosing an issue to scheduling a repair or replacement automatically.
AI you control. A brand they can trust.
CX teams configure, train, and refine AI without IT blockers. This keeps it current with new products, promotions, and brand standards, ensuring adaptable, compliant AI that reflects your voice and values in every conversation.
Take your CPG and durables service further with AI
Faster resolutions
Customers get quick, accurate answers for setup and support.
90%
reduction in average handling time
Lower costs
Brands save money by resolving issues before returns.
50%
fewer unnecessary warranty claims
Stronger customer loyalty
Satisfied owners become repeat buyers and brand advocates.
30%
increase in repeat purchase intent
The CX platform built for lasting brand loyalty
Give your team the tools to deliver fast, personal support from purchase to product replacement. With full context and automation, every conversation builds trust and retention.
Deliver support that strengthens every customer relationship
See how consumer brands use AI and human service together to reduce returns, improve satisfaction, and create lifelong advocates.