Healthcare
AI that delivers care with a human touch
From scheduling to support, deliver instant, personalized help with AI that understands every patient and member need.
Trusted by the world’s most customer-focused brands
Patients expect care that feels personal, not procedural. But disconnected scheduling, billing, and member systems make it difficult to deliver. AI bridges the gaps, turning fragmented interactions into seamless, human experiences.
Fragmented systems create delays and impersonal experiences
Limited data sharing leads to errors and compliance risks
High demand during open enrollment and health events strains service teams
AI unifies systems, data, and conversations to deliver secure, compliant, and human-like support by resolving routine inquiries instantly while ensuring complex care issues get the attention they deserve.
End-to-end AI resolutions for scheduling, billing, and benefits questions
Omnichannel support across chat, SMS, email and voice
Human + AI collaboration for seamless, informed handoffs
CX-led optimization to keep AI compliant with care policies and brand standards
Health & wellness solution use cases
Remove friction from booking and payments
When clients need to schedule classes, book treatments, or manage memberships, AI processes requests across your systems without back-and-forth.
Deliver personalized care that builds trust
AI remembers past appointments, fitness goals, health considerations, and purchase history so clients never repeat themselves.
Recommend the right services at the right time
Client goals and past visits guide AI suggestions for memberships or products that feel relevant and supportive.
Answer policy questions with clarity
Cancellation policies, insurance coverage, class credits, and ingredient questions get clear, accurate answers that build confidence and reduce friction.
Grow without sacrificing personal touch
Expanding locations and growing membership don't require doubling front desk staff. AI handles volume while maintaining your brand's caring tone.
“We’ve been tuning and supervising [Sidekick] for the last few months and it’s been really, really successful. So when we moved over to [Sidekick] Email, everything we have done to make chat and SMS so successful instantly applied.”
Jim Rodden
Chief People Officer, MaryRuth's
See how wellness brands deliver care that scales with empathy
Key features and benefits
AI connects data, context, and care across every channel, resolving instantly when it can and seamlessly handing off to a human expert when it matters most
AI that understands every wellness journey
AI connects each client's appointments, purchases, and preferences in one view, instantly recognizing who's reaching out and why and delivering fast, personalized resolutions that feel truly cared for.
Customer intelligence
AI uses health profiles, coverage data, and tone guidance to personalize each exchange, answering benefits questions, sharing reminders, and improving accuracy across touchpoints.
End-to-end AI resolutions
AI automates scheduling, billing, and eligibility verification, resolving issues across EHR, CRM, and claims systems securely and compliantly.
AI you control, patients can trust
CX teams manage and refine AI without IT hurdles, keeping it compliant, secure, and always aligned with care standards and patient trust.
Take your health & wellness service to the next level
Faster, easier scheduling
Clients book appointments and renew memberships instantly
95%
reduction in manual scheduling time
Scale with care
Teams manage more clients with consistent, personal care.
70%
increase in efficiency across teams
Grow loyalty faster
Personalized experiences keep clients returning and referring.
35%
increase in repeat memberships
The CX platform built for lasting client relationships
Give your team the tools to deliver fast, personal care at every touchpoint. From scheduling to renewal, Gladly helps wellness brands connect authentically and grow with trust.
Deliver care that feels personal at every step
See how health & wellness brands use AI and human service together to strengthen relationships and deliver consistent care.