Media & entertainment
AI that turns subscribers into superfans
From login fixes to loyalty saves, Gladly delivers instant, on-brand support
built for media and entertainment.
The problem
When the stream freezes or the game goes dark, fans want instant help—and revolt when they don’t get it.
Fragmented tools slow down response times and frustrate fans
Cancellations rise when support feels transactional
High volumes during premieres and live events strain teams
The solution
Gladly resolves issues end-to-end by connecting systems, data, and conversations to keep fans satisfied and engaged.
End-to-end automated resolutions for login, billing, and subscription issues
Omnichannel automation across chat, in-app, social, and email
Seamless hand-offs to team members with context and next-best actions
CX teams configure, test, and optimize Gladly—without IT
“Every conversation now drives efficiency and deepens loyalty. It’s not either/or anymore, it’s both, always.”
Mike Beaubrun
Director, Global Head of CX, Condé Nast
Media & entertainment use cases
Restore access instantly
When subscribers face login or playback issues, Gladly resolves them fast so fans can get back to listening, watching, or playing.
Deliver personalized support that builds loyalty
Gladly uses each subscriber’s history and preferences to craft responses that feel relevant, consistent, and on-brand.
Increase revenue through personalized recommendations
Gladly identifies the right moments to surface premium tiers, bundle options, or ad-free upgrades that match subscriber engagement patterns.
Handle launch day chaos without breaking
New season drops, game releases, and live events drive massive contact spikes. Gladly absorbs the surge and maintains fast response times when it matters most.
Surface recurring issues fast
Gladly identifies trending complaints about features, playback quality, or content gaps so your team knows what's frustrating subscribers in real time.
ind out what subscribers actually expect — and how to keep them from canceling
See how Gladly helps streaming and
media brands keep subscribers engaged
Key features and benefits
Gladly connects every subscription, playback, and billing conversation to deliver instant, on-brand resolutions that keep fans watching and subscribers loyal.
Connect every touchpoint
Unite chat, SMS, social, email, and voice into one thread. Gladly understands every playback glitch, login failure, or billing issue, then resolves it instantly or passes it on to a team member with full context.
AI that delivers resolutions
Gladly decides in real time when to automate or assist. It executes actions across your CRM, subscription, and commerce systems, learning from every outcome to improve over time.
Know your audience instantly
Gladly brings subscription history, preferences, past touchpoints, and brand voice into every conversation, from recommending upgrades and bundles to resolving account and payment issues instantly.
Put your CX teams in control
CX teams configure and fine-tune Gladly without IT bottlenecks, keeping it in sync with new campaigns, policies, and promos so every conversation stays on-brand and up to date.
Get real results with Gladly
95%
faster response times across channels
Improve response times
Fans get faster answers across chat, social, and email with Gladly.
75%+
of routine conversations resolved automatically
Scale efficiently
Gladly handles surges and subscribers without adding headcount
31%
higher save rate within 30 days
Boost retention
Gladly delivers better context, which leads to faster saves and happier subscribers.
Turn subscribers into superfans
Gladly helps leading media & entertainment brands bring AI and the human touch together to retain more subscribers and deliver the experiences fans expect.