Technology & software
AI software support that feels human
Scale support with Gladly to resolve issues, report bugs, and autonomously answer questions.
Trusted by the world’s most customer-focused brands
The problem: Users expect instant help when they’re stuck, but as requests pile up, product feedback, and bug reports get buried while teams struggle to keep up.
Questions about features, passwords, and subscriptions overwhelm teams
Users bounce between help docs, chat, and email without getting answers
Bug reports get lost in ticket queues while engineers focus on new features
The solution: Gladly resolves user questions and issues autonomously and knows when to bring in human expertise. Users get instant help that feels personal, whether Gladly resolves directly or hands off seamlessly to specialists.
Gladly resolves everything from login issues to subscription disputes autonomously
Intelligent handoff when human problem-solving or empathy adds value
One continuous conversation from the first question to resolution, across every channel
Key features and benefits
From guided product exploration to answering complex inquiries, Gladly helps you sell smarter, support faster, and adapt with every product and changing customer needs.
A continuous conversation across every channel
Users can report an issue, share screenshots via email, and follow up in chat, and it’s all captured in one conversation thread. Gladly sees the complete story without asking users to repeat themselves across channels.
Full user context for faster resolutions
Gladly uses account details, app activity, subscription status, device information, and conversation history to deliver accurate resolutions. Whether AI resolves the issue or hands off to a team member, complete user context is instantly available with no need to dig through multiple systems.
Automated resolutions for simple to complex issues
Gladly resolves feature questions, setup, passwords, bugs, and subscription changes autonomously. When a situation needs human creativity, judgment, or empathy, it routes to the right specialist with full context and diagnostics to keep the experience seamless.
Handoffs that feel seamless and satisfying
Gladly recognizes when escalation creates better outcomes, whether it’s a frustrated customer who needs empathy, a complex edge case that requires creative problem-solving, or a situation where human judgment adds value. Gladly routes the conversation to the right specialist with complete diagnostics and conversation history.
"We now have a clear view of the customer contact history in one single profile. It’s our biggest gain in efficiency."
Pablo Sanchez
Sr. Manager of CS, Pacsun
Technology and software use cases
Instant answers to product questions
Gladly resolves feature questions, walks users through settings, and explains functionality easily, keeping users productive without forcing them to dig through help docs or wait for support.
Autonomous account management
Gladly resolves password resets, subscription changes, billing inquiries, and account updates instantly, resolving user blockers from simple to complex in seconds.
24/7 issue resolution
Gladly diagnoses and resolves connection issues or errors at any hour and knows when a problem needs human troubleshooting or creative problem-solving.
Seamless escalation
Gladly resolves account issues and product questions and knows when frustration, ambiguity, or edge cases require human attention, escalating with full context and recommendations.
Get real results with Gladly
Achieve faster resolutions
Gladly and support team members working together reduce handle times.
34%
drop in average convo time
Automate assistance
Gladly resolves a significant share of conversations without human input.
75%
of conversations resolved by AI
Improve performance
Gladly drives immediate improvements in speed and quality.
3x
resolution rate boost in 30 days
Gladly helps your team deliver experiences that drive devotion
See how Gladly resolves user issues instantly, reduces workload for your team, and improves performance across every support channel.
Ready to scale smarter?
Gladly unifies user context, automates resolution, and improves speed, cost, and retention across your support experience.