Technology & software
AI-first support for consumer software and apps
Scale support with AI that resolves issues, reports bugs, and answers questions autonomously.
Trusted by the world’s most customer-focused brands
Users expect instant help when they’re stuck. Login issues, subscription questions, and “how do I…” requests pile up while important product feedback gets buried in overloaded queues. Critical bugs go unreported or unresolved, and overwhelmed support teams struggle to keep users engaged before they churn.
Questions about features, passwords, and subscriptions overwhelm support teams
Users bounce between help docs, chat, and email without getting answers
Bug reports get lost in ticket queues while engineers focus on new features
AI resolves user questions and issues autonomously and knows when to bring in human expertise. Users get instant help that feels personal, whether AI resolves directly or hands off seamlessly to specialists.
AI resolves everything from login issues to subscription disputes autonomously
Intelligent handoff when human problem-solving or empathy adds value
One continuous conversation from first question to resolution, across every channel
Key features and benefits
From app setup to bug reporting, Gladly AI keeps users moving. AI resolves questions and issues on its own and recognizes when human attention matters most, escalating with full diagnostic context so users feel heard and supported.
One continuous conversation, across every channel
Users report an issue, share screenshots via email, and follow up in chat, all captured in one conversation thread. AI sees the complete story without asking users to repeat themselves across channels.
Full user context for faster resolution
AI uses account details, app activity, subscription status, device information, and conversation history to deliver accurate resolutions. Whether AI resolves the issue or hands off to an agent, complete user context is instantly available with no need to dig through multiple systems.
AI that resolves from simple to complex issues
Gladly AI handles feature questions, setup, passwords, bugs, and subscription changes autonomously. When a situation needs human creativity, judgment, or empathy, it routes to the right specialist with full context and diagnostics to keep the experience seamless.
Handoffs that feel seamless, not like transfers
AI recognizes when escalation creates better outcomes, whether it’s a frustrated customer who needs empathy, a complex edge case that requires creative problem-solving, or a situation where human judgment adds value. It then routes the conversation to the right specialist with full diagnostics and conversation history.
"We now have a clear view of the customer contact history in one single profile. It’s our biggest gain in efficiency."
Pablo Sanchez
Sr. Manager of CS, Pacsun
Real-world use cases that drive results
Instant answers to product questions
AI resolves feature questions, walks users through settings, and explains functionality easily, keeping users productive without forcing them to dig through help docs or wait for support.
Autonomous account management
AI handles password resets, subscription changes, billing inquiries, and account updates instantly, resolving user blockers from simple to complex in seconds.
24/7 issue resolution
AI diagnoses and resolves connection issues or errors at any hour and knows when a problem needs human troubleshooting or creative problem-solving.
Seamless escalation
AI resolves account issues and product questions and knows when frustration, ambiguity, or edge cases require human attention, escalating with full context and recommendations.
Real performance gains with AI
Faster resolutions
Handle times drop as AI and agents work together seamlessly.
34%
drop in average convo time
Smarter assistance
AI resolves a significant share of conversations without human input.
75%
of conversations resolved by AI
Stronger performance
Teams see immediate improvements in speed and quality.
3x
resolution rate boost in 30 days
See Gladly in action
See how Gladly AI resolves user issues instantly, reduces workload for your team, and improves performance across every support channel.
Ready to scale smarter?
See how Gladly AI unifies user context, automates resolution, and improves speed, cost, and retention across your support experience.