Telecommunications
Telco AI that customers trust
Turn multi-line plans, shared data, device financing, outages, and plan changes into fast, policy-safe resolutions.
Trusted by the world’s most customer-focused brands
Telco service is complex: multi-line plans, financing, outages, shifting promos. Customers want fast, final outcomes, not back-and-forth.
Channel and CRM silos block a unified customer history
Frequent policy and eligibility changes slow decisions
Handoffs between tools and teams inflate handle time and hurt CSAT
Agentic AI that resolves end-to-end when confident, and assists humans with full context when it should.
Automates plan changes, credits, upgrades
High-context handoff with next-best actions
Policy-safe guardrails (KYC, eligibility)
CX-owned configuration and monitoring
Telecom and utilities solution use cases
Simplify plan changes and upgrades
When subscribers want to change data limits, add lines, or switch to family plans, AI processes requests with account verification and rate confirmation.
Make device upgrades effortless
Eligibility checks, offers, and shipping options come together through AI for faster, smoother upgrades.
Build trust through billing transparency
AI explains prorated fees, roaming costs, and device payments with full account context and applies credits when appropriate.
Manage outages and updates proactively
Network down? AI identifies affected areas, shares restoration timelines, and provides updates until service returns.
Activate new connections in minutes
Subscribers needing SIM or eSIM activation get instant IMEI verification, carrier unlocking, and number porting without waiting for tech support.
“One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of conversations, and this makes their work more satisfying.”
Danny Cox
Vice President of Guest Experience, Breeze Airways
See how telecom leaders handle surges without sacrificing quality
What you get
From connected conversations to policy-safe actions, get AI that chooses automate vs. assist, executes through your systems, and improves continuously under CX control.
Connected conversations
Unite email, chat, voice, SMS, and retail into one thread so AI understands history, sentiment, and intent, and completes the task or equips an agent instantly.
Customer intelligence
AI brings together every customer detail, from active lines and device financing to plan history and billing preferences, into one complete profile. It helps your team detect churn risk, surface upgrade opportunities, and personalize every conversation with confidence.
AI that delivers real telecom outcomes
Gladly’s AI knows when to automate and when to assist. It can update a plan, credit an overcharge, or flag an outage automatically - all while learning from every result to make the next resolution even faster.
CX control, not tickets
Telecom teams can update plans, launch new promos, and respond to outages instantly - without waiting on IT or ticket backlogs. Ensure service stays fast, compliant, and on-brand across all channels.
Take your telecom and utilities service to the next level
More revenue per convo
Timely upsell and save offers driven by real intent signals
120%
RPC with 59% AI resolution
Quality at scale
Routine work shifts to automation while CSAT and NPS stay steady
75%+
of conversations fully resolved by AI
Faster outcomes
End-to-end completion reduces handle time and repeat contacts
31%
drop in average conversation time
See AI resolve your top use cases
Agentic AI that completes plan changes, upgrades, credits, and outage checks. Automated when confident, assisted when it shouldn’t. Policy-safe, on-brand, and ready for your telco stack
Keep every customer connected
See how telecom teams use agentic AI to build trust, cut churn, and deliver seamless support at scale.