Calabrio
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.
With the Calabrio integration, you can automatically pull Gladly's agent-level performance data into your coaching and QA programs to scale your service team more effectively.
How To Get Started?
This integration is currently being built out-of-the-box in partnership between Gladly and Calabrio Teleopti WFM. If you are interested in learning more about what is coming please reach out and let us know.
CX that works with your tools
Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.