Endear

Endear is a retail-first CRM and clienteling platform built for modern retailers to boost sales and build stronger customer relationships. Our solution unifies customer data, enables personalized email and SMS campaigns, and simplifies store operations with appointment management and performance tracking. From shoppable lookbooks that increase cart size to live chat capabilities that connect with shoppers anywhere, Endear seamlessly bridges the gap between online and in-store experiences to keep customers coming back.

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Core Features:

  • Unified Customer Profiles

  • Clienteling

  • Automated Email & SMS Campaigns

  • Appointments

  • SalesChat

  • Shoppable Stories

  • Business Insights

  • AI Notetaker

With the Delighted integration, when customers leave feedback (NPS) within your products via Delighted CSAT, that feedback is automatically posted to the customer’s conversation timeline so your agents have an easy reference to current customer sentiment.

Unified Customer Data for Personalized Support

The integration provides a comprehensive view of customer interactions and purchase history in one centralized platform. Customer service reps can see support conversations from Gladly directly within Endear customer profiles, giving them full context to deliver more personalized and contextually relevant support. This eliminates the need to toggle between platforms.

Screenshot of a support tickets dashboard showing a list of open customer inquiries. The left sidebar displays navigation options like Home, Customers, and Insights. The main panel lists tickets with columns for Customer, Status, and Ticket details. Each entry has the ticket’s summary, status icon, and last message date, emphasizing organized customer support management.

Efficient Omnichannel Support

Customer inquiries from various channels (email, chat, social media) are consolidated within Endear, allowing your retail teams to understand and resolve issues faster. Every customer support interaction from Gladly appears in Endear, helping you ensure a personalized experience while managing all touchpoints in one place.

How To Get Started?

This integration is built out-of-the-box in partnership between Gladly and Endear. To get started, press the “Get Started” button and login to your Endear account to begin the set-up process.

CX that works with your tools

Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.