Endear

Endear is a retail-first CRM and clienteling platform built for modern retailers to boost sales and build stronger customer relationships. Unlike traditional marketing platforms like Klaviyo or Attentive, Endear is designed specifically for high-touch, one-to-one engagement that drives real revenue results. In fact, brands using Endear see a 70% increase in order frequency, an 18% increase in average order value (AOV), and a 40X higher conversion rate compared to traditional marketing platforms.

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Our solution unifies customer data, enables truly personalized email and SMS conversations (not just campaigns), and simplifies store operations with appointment management and performance tracking. From shoppable lookbooks that increase cart size to live chat capabilities that connect associates directly with shoppers anywhere, Endear seamlessly bridges the gap between online and in-store experiences helping your brand turn casual shoppers into repeat buyers and loyal VIPs.

Core Features:

  • Retail-first CRM: A unified customer relationship management system that centralizes purchase history and engagement data for smarter outreach.

  • Personalized Clienteling: Tools that empower teams to deliver tailored 1-on-1 interactions that deepen customer loyalty.

  • SMS, Email & WhatsApp Campaigns: Automated, trackable messaging across channels that turns conversations into measurable sales.

  • Omnichannel Insights & Reporting: Analytics that show how outreach converts into sales and which strategies drive performance.

  • Shoppable Lookbook Builder: Curated product lookbooks that let customers browse and buy directly from engaging visual stories.

  • AI Notetaker & Smart Profiles: Intelligent tools that capture rich customer details and auto-generate follow-ups for better personalization.

  • Unified Messaging Inbox: A centralized inbox for two-way email, SMS, and WhatsApp conversations with every customer.

Custom Audience Builder: Advanced segmentation tools that let you target specific customer groups based on behavior and preferences.

Unified Customer Data for Personalized Support

The integration provides a comprehensive view of customer interactions and purchase history in one centralized platform. Customer service reps can see support conversations from Gladly directly within Endear customer profiles, giving them full context to deliver more personalized and contextually relevant support. This eliminates the need to toggle between platforms.

Screenshot of a support tickets dashboard showing a list of open customer inquiries. The left sidebar displays navigation options like Home, Customers, and Insights. The main panel lists tickets with columns for Customer, Status, and Ticket details. Each entry has the ticket’s summary, status icon, and last message date, emphasizing organized customer support management.

Efficient Omnichannel Support

Customer inquiries from various channels (email, chat, social media) are consolidated within Endear, allowing your retail teams to understand and resolve issues faster. Every customer support interaction from Gladly appears in Endear, helping you ensure a personalized experience while managing all touchpoints in one place.

CX that works with your tools

Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.