Linc
Linc is a premier Customer Experience (CX) Automation solution purpose-built for brands and retailers to easily and rapidly automate over 85% of their customer assistance across support and self-service channels within weeks of deployment with zero additional lift from their customer support teams.
Linc's solutions provide 24/7/365 automated support across all conversational channels with seamless hand-off to both online and offline support agents in the contact center, at a store or in an advocate network when needed.
Linc's solutions provide 24/7/365 automated support across all conversational channels with seamless hand-off to both online and offline support agents in the contact center, at a store or in an advocate network when needed.
Key Benefits include:
Minimizing friction and long wait-times by resolving customer inquiries on-demand through automation.
Reducing the amount of customer service inquiries by seamlessly supporting a wide range of service intents and questions, simultaneously increasing customer satisfaction and reducing costs.
Providing real-time assistance to customers’ critical buying questions on topics ranging from product information to promo use.
Delivering seamless, branded post-purchase experiences that help drive additional revenue, reduce WISMO calls, increase loyalty and delight customers regardless of channel.
Providing end-to-end customer experience support and operational efficiency from a single vendor.
Extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands
CX that works with your tools
Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.