Playvox Workforce Management (WFM)
Playvox WFM is built for the proliferation of digital channels common in today’s contact centers. Create exceptional experiences with real-time visibility into your business. Improve agent productivity and customer experience across voice and digital channels with an AI-driven solution.
With Playvox WFM integrated with Gladly you can create AI-driven forecasts, effortlessly understand long-term resourcing needs, automatically assign agents to shifts based on demand, and leverage real-time data to gain insights into key measures like productivity,
adherence, occupancy, service levels, and more.
How To Get Started?
This integration is built out-of-the-box in partnership between Gladly and Playvox. If
you are interested in the Playvox WFM integration, reach out and let us know.
CX that works with your tools
Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.