Shipped Suite
Gladly’s Shipped Suite app makes it easy for agents to offer shipping protection and carbon offset, as well as help with shipment issues.
The Shipped Suite app helps resolve shipment issues quickly and efficiently.
Improve visibility into shipping details
Agents can see if an order is protected by Shipped Shield, has Shipped Green carbon offset, and if any existing shipment issue is reported to Shipped.
Improve Agent access to information
Gladly provides one-click access to coverage information. Quickly access the Shipped Shield Assurance Guarantee to view package protection details.
Improve customer experience
Agents can quickly copy the link to the self-service shipment issue resolution center and send it to customers.
CX that works with your tools
Give your agents one place to work while Gladly connects to the systems you already use. From ecommerce and order management to CRM and messaging, your team gets the full customer picture without extra tabs.