Gladly’s ecommerce marketplace customer service software
Delivering trust, efficiency, and personalization in every transaction.
Trusted by the world’s most customer-focused brands
Scale intelligently with AI-powered support
Gladly’s AI-powered self-service mirrors your best agents, managing orders, returns, and real-time problem-solving while equipping live agents with full context and details.
Build trust through consistent experiences
Achieve marketplace harmony by managing both seller and buyer support through one unified platform, ensuring consistent experiences across the board. Gladly combines generative AI with your brand guidelines to deliver contextually aware, on-brand responses in every interaction, keeping your marketplace seamless and aligned with your brand’s voice.
The Gladly advantage for marketplaces
Gladly’s mobile-first platform meets customers on any device with omnichannel support optimized for on-the-go access. Drive operational excellence by reducing support costs and boosting satisfaction through faster, more accurate responses. Create seamless, unified customer journeys across every touchpoint and interaction.
"It's really impactful that we can have all channels inbound into the same conversation timeline. As you grow your business strategy, Gladly makes it very easy without losing a lot of data and customer insight and that personalization."
Lauren Inman-SemerauEmpower your marketplace to scale faster and smarter with Gladly
Simplify CX
Unify your entire CX experience across all support channels
reduced average handle time
Boost efficiency
Enable agents to handle conversations and resolve complex issues faster
improvement
Slash costs
Consolidate your tech stack and labor costs while maintaining quality
cost savings
Learn how top marketplaces deliver exceptional support at scale.
