Media & entertainment

AI that turns your audience into fans

From login fixes to loyalty saves, deliver instant, on-brand support with AI built for media and entertainment.

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Trusted by the world’s most customer-focused brands

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When the stream freezes or the game goes dark, fans expect instant help, but disconnected tools make fast, personal support impossible.

Fragmented tools slow down response times and frustrate fans

Cancellations rise when support feels transactional

High volumes during premieres and live events strain teams

Gladly Sidekick resolves issues end-to-end with AI that connects systems, data, and conversations to keep fans satisfied and engaged.

End-to-end AI resolution for login, billing, and subscription issues

Omnichannel automation across chat, in-app, social, and email

When needed, agents step in seamlessly with context and next-best actions

CX teams configure, test, and optimize Sidekick without IT

Key features and benefits

AI that connects every subscription, playback, and billing interaction to deliver instant, on-brand resolutions that keep fans watching and subscribers loyal.

A grid of nine magazine logos, including The New Yorker, Wired, Epicurious, AD, Vogue, Vanity Fair, Conde Nast Traveler, Bon Appétit, and GQ.
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“Every conversation now drives efficiency and deepens loyalty. It’s not either/or anymore, it’s both, always.”

Mike Beaubrun

Director, Global Head of CX, Condé Nast

See how streaming and media brands keep subscribers engaged

Media & entertainment solution use cases

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Resolve access issues instantly

Quickly fix login and playback problems with no back-and-forth or delays.

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Personalize retention conversations

Give agents subscriber context and watch history to address frustrations and save more accounts.

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Turn support into a growth channel

Recommend upgrades, bundles, or add-ons based on each subscriber’s preferences and history.

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Consistent experiences across channels

Maintain context across chat, email, social, and in-app messages so every conversation feels seamless.

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Handle spikes without slowing down

Manage high demand during premieres or launches with automation that absorbs volume while agents focus on complex issues.

Take your media & entertainment service to the next level

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Improve response times

Fans get faster answers across chat, social, and email.

95%

faster response times across channels

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Scale efficiently

Handle surges and subscribers without adding headcount

75%+

of routine conversations resolved automatically

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Boost retention

Better context leads to faster saves and happier subscribers.

31%

higher save rate within 30 days

The CX platform built for subscriber loyalty

Give your team the tools to deliver seamless, branded support from login to renewal. With full context and automation, every conversation builds loyalty and lifetime value.

Turn every subscriber into a superfan

See how leading media & entertainment brands use AI and human service together to retain more subscribers and deliver the experiences fans expect.