One AI agent. Every channel.

Deliver fast, seamless service on every channel with one AI agent that knows your customers.

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AI that connects every conversation

Customers don’t think in channels, they just expect answers. Sidekick connects every conversation across voice, chat, email, SMS, and social. It remembers history, understands context, and responds instantly, so every experience feels fast, consistent, and human.

Benefits

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Meet customers on every channel

Sidekick is available 24/7 across voice, chat, email, SMS, and social. Customers choose the channel, and Sidekick is ready.

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One continuous conversation

When customers switch channels, they shouldn't have to start over. Sidekick carries conversation history and context seamlessly from one channel to the next.

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Simplify management, scale faster

Manage every channel through a single AI solution. Reduce setup complexity, simplify configuration, and scale without juggling multiple vendors.

Why Sidekick stands apart

Consistent, connected experiences across every channel, all powered by one intelligent AI agent.

Feature
Sidekick
Legacy CRMs

Context continuity

Remembers conversation history across channels

Customers must repeat themselves

End-to-end resolutions

Completes tasks fully in any channel

Deflects or escalates frequently

One brand voice

Consistent tone, language, and policies on every channel

Inconsistent experiences channel to channel

Unified deployment

Single AI platform for all channels

Separate tools per channel

Scalable service

Handles growing volume with ease

Costly to scale manually

Learn more about Sidekick
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Sidekick Voice

Zero handle time, no IVR maze, no hold music, just natural conversations that resolve from start to finish.

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Sidekick Sales

Turn any conversation into a revenue opportunity with intelligent product guidance and personalized recommendations.

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Guides, Journeys & App Platform

Configure once with Guides, optimize with Journeys, and extend Sidekick through the App Platform without engineering delays.

Trusted by leading CX brands

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Conde Naste dark grey logo

“Every channel now feels connected. Customers can switch from chat to email or voice without repeating themselves, and our team isn’t scrambling between systems. It’s faster for everyone.”

Mike Beaubrun

Dir. Global Head of CX, Condé Nast

Smarter, scalable service on every channel

Automate repetitive work, maintain quality, and give customers seamless conversations wherever they reach out.