AI that’s fluent in every channel

Deliver fast, seamless service across every channel with AI that knows and remembers your customers.

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AI that connects every conversation.

Customers don’t think in channels—they’re looking for answers and actions. Gladly connects every conversation across voice, chat, email, SMS, and social. It remembers the conversation, understands the context, and responds instantly, so every experience feels fast, consistent, and human.

The power of Gladly

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Meet customers on every channel

Gladly works 24/7 across voice, chat, email, SMS, and social, so your customers can start a conversation on any channel, at any time

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One continuous conversation

When customers switch channels, they don’t need to start over. Gladly seamlessly carries their conversation history and context from one channel to the next.

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Scale faster with powerfully simple management

Gladly manages every channel through a single solution to reduce setup complexity, simplify configuration, and scale without juggling multiple vendors.

How Gladly stands apart

Consistent, connected experiences across every channel, all powered by the leading CX AI.

Feature
Other solutions

Continuity of context

Remembers conversation history across channels

Customers must repeat information

End-to-end resolutions

Fully complete tasks in any channel

Deflects customers or escalates frequently

One brand voice

Consistent tone, language, and policies carried across channels

Inconsistent experiences from channel to channel

Unified deployment

Single AI solution for all channels

Separate tools for each channel

Scalable service

Handles growing volume with ease

Costly to scale manually

Additional features
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Gladly Voice

When customers call, Gladly responds with zero handle time, no IVR maze, and no hold music—just natural conversations, complete with fast answers and actions from start to finish.

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Sales Assist

Turn any conversation into a revenue opportunity with intelligent product guidance and personalized recommendations.

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Guides & App Platform

Business users can train Gladly with Guides. App Platform makes it easy to connect systems without a heavy dev lift. And CX teams can manage Gladly after initial setup.

Trusted by the world’s most customer-focused brands

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Conde Naste dark grey logo

“Every channel now feels connected. Customers can switch from chat to email or voice without repeating themselves, and our team isn’t scrambling between systems. It’s faster for everyone.”

Mike Beaubrun

Dir. Global Head of CX, Condé Nast

Intelligent, scalable experiences on every channel

Give customers an experience that earns their devotion, wherever and whenever they reach out.