The only AI that drives long-term devotion
From automated conversations to supporting your team members, Gladly powers experiences that engage customers in ways that deliver the outcomes that drive customer devotion.
Trusted by the world’s most customer-focused brands
300M+
total conversations
65%
increase in CSAT
$510M+
in cost savings
What makes Gladly different
A decade of customer experience knowledge
Gladly brings over a decade of working with the world’s most customer-focused brands and the insights gained from powering 300M+ conversations to help companies build an advantage through CX.
Customers at the center of every experience
Gladly is powered by the only customer experience AI purpose-built to bring complete context to every conversation to engage customers in ways that work for them.
Engagement, not deflection
Rather than deflecting customers into narrow workflows, Gladly engages customers. We deliver experiences that not only resolve their issues efficiently but also deepen relationships, increase revenue, and grow devotion.
A unified platform
Every conversation powered by Gladly brings comprehensive context to the experience by accessing all systems of record across customer, product, and business data.
True omnichannel
Gladly creates a continuous conversation thread across voice, chat, SMS, email, social, and in-app channels that AI uses to resolve issues or to pass along to a team member for a seamless experience.
Drive business outcomes
Gladly’s reporting and insights position CX as a driver of business outcomes, from capturing revenue opportunities to driving long-term customer value.
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experience, Breeze Airways
"Gladly kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
Gladly makes it easy to give customers what they need
With Gladly delivering fast, accurate resolutions across every channel, your customers leave satisfied, and your support agents get more time to focus on the customers who need it.
Simply powerful
Gladly is an intuitive platform optimized for CX users. Up and running in days, not months, it gives business users the self-service tools to refine, manage, and govern systems without IT involvement.
Strategically essential
By autonomously resolving conversations across every channel—or knowing when to hand off to a support team member—Gladly delivers radical efficiency that never compromises on the personal touch.
Easy implementation
Onboard 5x faster than other solutions, with less IT lift and quicker time to impact
Instant adoption
Easy to learn, quick to adopt, Gladly allows your team to hit the ground running
Effortless efficiency
Gladly reduces friction by delivering faster resolutions, smoother ops, and better experiences across every channel
Instant results that grow more powerful over time
Gladly is the only customer experience AI created to help brands expand their definition of success to include LTV alongside efficiency metrics.
Built to work the way you do
Your customer strategy is unique. Gladly connects seamlessly with your existing systems to give you the flexibility to meet your customers where they are with the experiences they need.
Engage. Don’t deflect.
You can deliver great experiences that drive customer devotion—while also achieving cost saving and efficiencies that impact your bottom line. Let us show you how.
