AI built for devotion, not deflection

Fast resolutions. Lasting relationships. Gladly delivers both.

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Efficiency and lasting value. Not one or the other.

Most AI stops at cost savings. Gladly delivers that and more with customer relationships that compound into long-term business value, powered by complete customer, brand, and business context.

Key capabilities

Power every conversation with AI that puts the customer at the center of every experience. Gladly knows your customer across all systems, building a complete profile that powers every conversation with full context.

Configure, deploy & optimize

Implementing Gladly is surprisingly straightforward. App Platform makes it easy to connect systems without a heavy dev lift. Business users can train Gladly with Guides. And CX teams can manage Gladly after initial setup.

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One conversation across every channel

Gladly connects chat, voice, email, SMS, and social into one continuous conversation. Customers never repeat themselves with AI that always tracks the full context.

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Bring Gladly to your helpdesk

Gladly works alongside your current helpdesk to resolve customer issues instantly—no rip-and-replace, no extra tools.

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Voice support for speed and scale

Automate phone support with Gladly to engage customers with natural conversations and real actions that eliminate long wait times.

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Seamless AI-to-human handoffs

When conversations need a human touch, Gladly hands off with full context intact. Your team picks up exactly where the AI left off. No customer repetition, no lost information.

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Customer profile of Julie Chang includes contact info, order history, and details. Shows four orders, relationships, and conversation history.

Why leading brands choose Gladly

Many AI solutions deliver efficiency. Gladly delivers efficiency and the customer relationships that drive lasting value.

Feature
Efficiency-only AI

Business impact

Drives efficiency and customer lifetime value

Optimizes for cost reduction only

No-code setup & training

Natural language workflows

Requires developers & IT

Speed to deploy

Days, not months

Slow, complex rollout

Omnichannel coverage

Chat, voice, email, SMS, social, and custom channels

Siloed by channel

Continuous learning & improvement

Improves automatically with every conversation

Manual retraining, stagnant performance

Contextual intelligence

Understands customer, brand, and business context

Lacks context, feels impersonal

CX team control

Owned by CX, not IT

Black box, IT-dependent, vendor-reliant

Additional platform features
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Continuous improvement

Gladly learns from every conversation, including human-driven resolutions, to continuously improve accuracy and expand what it can resolve autonomously.

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Customer profile

A complete view of the customer that includes every conversation, order, preference, buying patterns, and more, all in one place

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Integrations

Gladly connects to your commerce, logistics, and marketing tools to take real actions, not just give answers.

AI that delivers long-term value

CX teams using Gladly see measurable improvements in efficiency and lasting customer value. Launching faster while building the relationships that drive long-term revenue.

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300M+

total conversations

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3x

resolution rate in the first 30 days

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2X

more revenue per conversation

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KUHL dark grey logo

"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."

Nancy Orgill

Customer Support Manager,, KÜHL

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"Shopping assistant helps us connect with high-intent shoppers in the moment, guide them to the right products, and drive immediate revenue, all while laying the groundwork for long-term loyalty.”

Krystal Cortez

CX Senior Ops Manager, Tecovas

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"Gladly helps us to deliver wow service to our customers using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."

Elise Hausman

Senior Customer Happiness Associate, Bombas

Gladly’s impact in action

From industry recognition to real customer stories, see how Gladly is transforming customer service AI.

Gladly named to Constellation’s 2025 ShortList™

Recognized among the top digital customer service and support platforms shaping the future of AI-powered CX.

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Gladly excitedly reading about their placement in Constellation Research's Shortlist for Digital Customer Service and Support

Disruptive Technology of the Year — CCW 2025

Gladly was honored for redefining CX, breaking the tradeoff between speed and personalization.

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Gladly excitedly reading about their placement in Constellation Research's Shortlist for Digital Customer Service and Support

Breeze Airways pioneers digital-first guest care

How an innovative airline achieved 40% customer growth with flat guest interactions using AI to power 37% of conversations.

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KÜHL blends human touch with AI to drive growth

See how KÜHL turned service into a revenue driver, boosting revenue per call by 120% and resolving 59% of email inquiries with AI.

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Ready to deploy AI that your customers will love?

Launch, train, and scale Gladly across every channel in days, not months.