Sidekick for Helpdesks

Most helpdesks weren't built for AI. Sidekick delivers radical efficiency and personal service with the tools you already use.

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Trusted by the world’s most customer-focused brands

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What is Sidekick for Helpdesks?

Sidekick for Helpdesks brings Customer AI into Zendesk, Salesforce, Freshdesk, and more to interpret inquiries, retrieve information, and resolve issues. When handoffs are needed, agents get clean, contextual summaries, not messy threads.

Why choose Sidekick for Helpdesks?

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A man with curly hair and a purple sweatshirt smiles while looking at his phone. He is indoors, surrounded by plants, creating a relaxed and cheerful mood.
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A smiling man with dark hair talks on a smartphone, wearing a white shirt, in a warmly lit room. His expression is friendly and relaxed.
A smiling man with dark hair talks on a smartphone, wearing a white shirt, in a warmly lit room. His expression is friendly and relaxed.

How Sidekick for Helpdesks works

Effortless setup

Launch in minutes by connecting Sidekick directly with your website and product catalog. No complicated setup or technical expertise required.

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End-to-end resolutions

Sidekick interprets inquiries, retrieves information, executes actions and delivers real answers instantly, resolving common questions end to end.

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Context that travels

Sidekick uses Customer AI to pull conversation history and brand policies so every response is accurate, personal and consistent.

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Seamless handoffs to agents

When human support is needed, Sidekick passes a clean summary with full context so agents can jump in ready, not buried.

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Faster resolutions

Close the loop instantly on common inquiries and cut wait times for customers.

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More personal experiences

Every response reflects full history and policy context for seamless conversations.

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Lower support costs

Reduce cost-per-contact with AI that resolves inquiries end-to-end.

Frequently asked questions

Bring AI resolution to
your helpdesk

See how Sidekick works inside Zendesk, Gorgias, Kustomer, and more to deliver faster service and more personal conversations.

Learn more about Sidekick for Helpdesks