Measure efficiency. Prove value.
Gladly gives you a clear view into performance across teams, channels, and conversations, so you can optimize operations and measure the customer relationships that drive lasting business value.
See Insights in action
Insights brings together live data, reports, and flexible tools in one place so you can optimize operations, coach teams, and track customer outcomes that turn efficient service into lasting devotion.
See which CX metrics actually drive loyalty
The power of Gladly
Unified dashboards
All your data. All in one place.
Because Gladly is built around the customer, your dashboards connect metrics across voice, email, chat, SMS, and messaging into one unified view. See performance by channel, by team, or by customer journey, with insights that reveal patterns ticket-based systems simply can't surface.
Team performance insights
Coach smart. Improve fast.
Track team member performance and customer trends to uncover coaching opportunities, identify recurring issues, and continuously improve both AI and human experiences.
Custom reporting & APIs
Do reporting your way
Build reports and dashboards that work for your operations so teams can turn insights into meaningful business impact.
How Gladly stands apart
Real-time insights give CX teams the visibility and flexibility to drive continuous improvement and connect operational efficiency to the customer outcomes that build lasting value for your business.
Omnichannel visibility. Unified view across all channels
Curated CX reports. Prebuilt KPIs and dashboards
Data & reporting flexibility. BI, API, and webhook integration
Team performance tracking. Team member and conversation metrics
CX business impact. Connect CX metrics to revenue, retention, and customer lifetime value
Other solutions
Siloed data by channel
Manual setup, limited templates
Manual exports, rigid reports, hard to customize
Limited and hard to access
Limited to operational metrics only
All of the above and beyond
Customer Profile
Know your customers completely, with rich profiles and history that help team members personalize every response and resolve issues faster.
Conversation Timeline
Give team members complete context at a glance with a history of every conversation across all channels in a single thread.
CSAT reporting
Real-time CSAT helps teams see what's working, identify areas for improvement, and drive the continuous improvement to elevate customer experiences.
Trusted by the world’s most customer-focused brands
“The customer-centric model makes it easy to see the entire history and context. Reports let us track KPIs and trends we can share with business partners.”
Katheryn J.
Communications and Training Specialist, G2
Turn insights into devotion
Gladly gives your teams the visibility and tools to make smarter decisions, coach team members more effectively, and prove how great CX drives lasting business value.