Make every customer feel known

Online customer interaction system. Leverage Gladly's best-in-class online customer interaction system to communicate with customers.

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Chat interface showing a conversation between a customer named Julie and a service representative, discussing a shoe order. Past purchases and customer details are displayed.
Smiling woman with earbuds, wearing a light jacket outdoors. Textbox shows customer info "Kara Fisher, Gold, $12,017" and a greeting message.

From "hello" to "I know"

Know who a customer is, what they like, and even the people they care about within the first 5 seconds of a conversation.

Check out the Customer Profile
Computer screen displaying a customer service dashboard for "Julie Chang," featuring flight reservation details, chat interactions, and upgrade request. The interface is user-friendly and organized, conveying efficient communication and helpful service.

Connect to your world

Pull customer information from all your systems so you never have to ask for an order number or purchase details.

Dive into our integrations
A woman smiles at her phone, planning a honeymoon reservation. Text indicates a lifetime value over $1,000. A customer service agent with a headset appears enthusiastic.

The best hero to help

Route based on a customer’s unique history, situation, and needs to ensure the hero best suited to help is always assigned.

Learn more about customer routing
A smiling woman with dark hair wears a headset in an office setting, conveying a friendly and professional demeanor, focused on her work.

Seeing is believing

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See More of our G2 reviews here
"Our customers are treated like people—not order numbers. With Gladly you actually get a full view of who your customer is—which our heroes absolutely love."

TUMI

What else does a radically personal approach get you?

People at the center

Make every customer feel known right from "hello"

Wildly productive heroes

Turn your agents in customer service heroes

A woman with blonde hair wearing a headset smiles while sitting at a desk in an office environment, conveying a professional and friendly tone.

Ready to get started?

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