Skip the catch up and start resolving
A complete view of every customer—their history, preferences, and relationship—so your team can resolve issues faster and build the loyalty that keeps customers coming back.
See it in action
At the heart of Gladly’s ability to put customers at the center of every experience is a unified customer profile. By giving team members instant access to customer context, you can resolve conversations faster AND build the loyalty that drives lasting business value.
The power of Gladly
Complete customer view
Build lasting value
See customer history, preferences, loyalty status, and relationships in a single, easy-to-access profile, with no digging across systems required.
Eliminate repetitive questions
Start solving immediately
Team members can recognize customers and their context in seconds with a unified source of truth that puts every conversation on the most direct path to the best outcome.
Flexible data integrations
Customize profiles
Pull in data that is unique to your brand and business strategy through flexible integrations to give team members everything they need in one profile.
See what radically personal service actually requires
How customer profiles drive devotion
Customer profiles provide teams with a single source of truth for each customer, helping them drive devotion through more personalized service and faster resolution times.
Instant recognition. Identify customers in seconds
Rich customer details. LTV, orders, loyalty, relationships
Real-time updates. Profiles update automatically
Personalized service. Context upfront for tailored conversations
Faster resolutions. Complete customer view accelerates resolution
Other solutions
Searching for tickets and asking customers to repeat info
Limited fields
Data that goes stale between updates
Limited context creates generic interactions
Fragmented data slows conversations
All of the above and beyond
Conversation Timeline
Give team members complete context at a glance with a history of every conversation across all channels in a single thread.
Answers
Publish answers from one knowledge base across channels and languages to keep experiences consistent and efficient.
Insights
Evaluate performance across team members, channels, and conversations with historic and real-time insights.
Trusted by the world’s most customer-focused brands
“We can see everything we need to know about a customer the moment they reach out. It’s made our service feel more human and personal.”
Pablo Sanchez
Sr. Manager of Customer Service, PacSun
Deliver personal service at scale
Gladly gives every team member the context they need to treat customers like people, not tickets—delivering efficient resolutions that build lasting customer value.