Digital customer service tools

Turn agents into customer service heroes

Gladly offers modern customer service tools your team will love.

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Modern tools your teams will love

A computer screen displaying a chat between a customer and support about upgrading flight seats. Includes text, a voice recording waveform, and excitement emojis.

Make it feel familiar

Heroes are naturally productive when using a solution that looks and feels like the same apps they use personally.

Check out our Answers knowledge base
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Seeing is believing

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Warehouse worker in an orange vest scans a box label with a red laser. Task overlay reads: "Send Sadie a Little Tigers ballcap. Due in 4 hours."

Never drop the ball

Manage work both individually and as a team to never skip a beat when it comes to following up on a customer request.

Learn more about Tasks
A smiling customer service representative wearing a headset in an office. An SLA Achievement chart shows 95% success rate, indicating high performance.

Insights to make an impact

Understand operational metrics, such as average response times to trending topics of concern.

Check out our liveboards and reports
See more of our G2 reviews here
"In less than a month of using Gladly we'd cut our email backlog by 93% and our email response times by 70%—It's all thanks to how simple and efficient Gladly is to use. "

JOANN

What else does a radically personal approach get you?

People at the center

Make every customer feel known right from "hello"

Wildly productive heroes

Turn your agents in customer service heroes

A woman with blonde hair wearing a headset smiles while sitting at a desk in an office environment, conveying a professional and friendly tone.

Ready to get started?

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