Relationships that drive revenue

Assign high value customers a dedicated customer service hero so that as long as the hero is available, the customer will always get routed to them, no matter the channel.

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A smiling woman holding a phone initiates a chat bubble, "I'd like to make a reservation for my honeymoon." Another bubble shows a grinning man with a headset responding.

A white glove experience

Give high-value customers the true VIP treatment, whether that’s jumping to the front of the queue or assigning your top heroes to the call.

Smiling woman wearing a headset, engaged in a lively text conversation. Messages discuss Marlow loafers and suggest excitement and connection.

From reactive to proactive

By getting to know their customers, heroes learn their preferences and can proactively reach out with new and relevant products and offers.

A smiling customer service representative wearing a headset in an office. An SLA Achievement chart shows 95% success rate, indicating high performance.

Measure your concierge program

Track your interactions with top-tier customers to measure the long-term results and viability of your specialty programs.

A smiling woman with dark hair wears a headset in an office setting, conveying a friendly and professional demeanor, focused on her work.

Seeing is believing

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Check out our resources to start thinking radically personal

Woman on her cellphone with a screenshot of Payments on Gladly

Payments

Live chat payments. Learn how top brands have used live chat payments to drive millions in additional revenue from their customer service teams.

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Dashboard overview from Gladly software on a light green background. It features bar graphs, pie charts, and line charts detailing customer service metrics and conversation statistics.

Customer analytics platform for CX Teams

Get real-time visibility into performance across agents, channels, and conversations with dashboards and insights built for CX.

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A woman on the left texts about a honeymoon reservation. An arrow points to a text bubble with "Hi there—I’d like to make a reservation for my honeymoon" and "Lifetime Value > $1,000." Another arrow points to a man on the right, wearing a headset, appearing engaged, set against a green background.

Customer routing software for CX teams

Match customers to the best agent based on their history, context, and needs for faster, more personal service.

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