Power smarter customer experiences with Gladly
AI that resolves inquiries instantly, personalizes responses, and knows when to take action or escalate to a human.
Reliable, effortless automation
AI that resolves inquiries instantly, personalizes responses, and knows when to take action or escalate to a human.
Scalable support, without extra costs
As AI evolves, it takes on more responsibilities, helping businesses handle higher volumes without additional strain.
Smarter service, stronger customer loyalty
Personalized, AI-powered resolutions reduce wait times and frustration, leading to higher satisfaction and long-term retention.
Key Features
Instant, accurate information
Delivers on-brand, conversational answers from your knowledge base without agent assistance.
Real-time resolution
Completes refunds, cancellations, and other requests independently, ensuring fast, seamless resolutions.
Every customer, instantly understood
AI harnesses comprehensive customer profiles, current conversation context, and integrated third-party data to ensure your customers feel recognized and valued.
Easy handoff to agents
When an agent is needed, AI hands off with context so customers never repeat themselves.
Multichannel AI support
Provides consistent, intelligent service across chat, messaging, and voice for seamless customer experiences.
Scalable, 24/7 self-service
Handles customer inquiries anytime, reducing wait times and freeing agents for high-touch interactions.
Continuous learning & optimization
Simple to set up, train, and refine, ensuring it improves continuously and handles more inquiries over time.
Secure and compliant AI
Executes transactions with built-in safeguards to ensure accuracy, security, and regulatory compliance.
Start delivering personalized service at scale with Gladly.
Check out our resources to start thinking radically personal
Faster support with AI phone answering
Deliver faster, more personal support with Voice AI—AI that listens, acts, and adapts in real time.
Explore Gladly customer service | AI-powered, ticket-free CX
The Gladly CX platform unifies automation, customer context, and real-time insights—so support teams can deliver faster, more personal service at scale.
The AI customer service agent that resolves
Deploy AI customer service agents that actually resolve, not deflect, to speed up service and reduce team bottlenecks.