Achieve customer service excellence with insight-driven quality assurance
Gain valuable insights, coach with confidence, and empower your team to consistently deliver outstanding customer experiences.
Improve coaching and agent performance
Gain complete visibility into customer conversations to spot coaching opportunities and elevate agent performance. Give your team the actionable feedback they need to continuously improve.
Turn insights into action
Correlate CSAT scores with quality insights to uncover trends, identify training opportunities, and address process gaps.
Streamline agent feedback for better outcomes
Create an efficient and effective agent feedback loop. Scalable QA programs empower team leaders to manage larger teams while maintaining high service quality standards.
Use data from Gladly to enhance your quality assurance efforts
Integrations
Sync seamlessly with your QA tool to push key insights from Gladly and give your team the data they need to drive performance improvements.
Beyond CSAT
Get additional insights into performance and focus on quality metrics beyond customer satisfaction scores.
Multi-channel coverage
Assess interactions across email, voice, and all messaging channels for a complete view of your team's performance.
Scalable solutions
Equip team leaders with streamlined coaching and performance review tools to manage larger teams effectively.
Start delivering personalized service at scale with Gladly.
Check out our resources to start thinking radically personal
Operational Efficiency
Want to increase efficiency? Gladly’s platform is built to maximize workload capacity, boost agent productivity and optimize the most cost-efficient channels.
Integrations library
Gladly integrations make it easy to work with the applications your teams already love.
Consolidate Technology
Learn how Gladly helps brands consolidate their tech stack, reduce costs from third-party software, and launch quickly with low effort required from IT teams.