Smarter support with real-time feedback

CSAT survey software for instant insights & actionable feedback

Gain clear, actionable insights from every customer interaction. Real-time CSAT allows agents and managers to quickly see what's working, pinpoint areas for improvement, and elevate the overall customer experience.

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All your CSAT insights in one place

View CSAT scores directly in the Conversation Timeline for a complete picture of each interaction. Quickly understand customer sentiment and review qualitative feedback with full context from the conversation.


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Get feedback when it matters most

Effortlessly gather post-interaction feedback with automatic surveys sent right after the conversation ends. Real-time insights let you gauge customer sentiment and satisfaction when it’s fresh.


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Complete context for every interaction

CSAT results are displayed directly in the Conversation Timeline, providing agents with the insights they need to enhance future interactions and address concerns. The latest rating can also be added to the Customer Profile for a comprehensive view of the customer's satisfaction history.



Key features

Use data from Gladly to gain a complete view of customer satisfaction across every interaction.

Coaching

Analyze CSAT scores at the individual agent level to identify personalized coaching opportunities.

Automated follow-ups

Never miss an opportunity to gather feedback with auto-sent surveys.

Integrations

Sync data with your CSAT tool to instantly push key insights or retrieve valuable feedback.

Start delivering personalized service at scale with Gladly.

Check out our resources to start thinking radically personal

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Customer service that starts with people

Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.

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All in a single, lifelong conversation

Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in.

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Conversation Timeline

With Conversation Timeline, agents can see a customer's entire conversation history, across all channels, in a single view. Learn more.

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