Smarter voice support with AI-powered conversations
When customers call, Sidekick delivers fast answers and actions — no hold time, just seamless support.
Quick support, zero hold times
Eliminate frustrating wait times. Sidekick expands your team’s capacity by handling routine queries, freeing agents to focus on high-impact, personalized service.
Conversations that feel natural
No more robotic, clunky voice interactions. Sidekick listens, adapts, and responds smoothly. It handles interruptions, filters background noise, and keeps conversations flowing effortlessly.
From questions to completed actions
Why just answer when you can resolve? Sidekick doesn't stop at providing information; it takes action. From processing refunds to making reservations, customers get what they need fast.
Effortless, context-rich agent handoff
AI can handle a lot, but a human touch is sometimes needed. Sidekick smoothly escalates conversations to agents, arming them with full context and potential next steps, eliminating repetition, and making resolutions faster.
Key features
Powerful AI voice support that transforms customer calls into personalized, actionable experiences — without the wait.
Real-time AI responses
Answers customer questions instantly, reducing hold times and boosting efficiency.
Task automation
Takes action, such as processing refunds, updating bookings, and managing account changes.
Intelligent speech recognition
Handles interruptions, filters background noise, and keeps conversations smooth.
Easy handoff to agents
Transfers calls with full context, so customers never have to repeat themselves, allowing agents to resolve issues faster and focus on meaningful interactions.
Follow-up via SMS
Sends order tracking links, confirmations, or status updates after the call for added convenience.
Built to evolve
Adapts to new voice technologies, keeping your support experience cutting-edge over time.
Start delivering personalized service at scale with Gladly.
Check out our resources to start thinking radically personal
Customer service AI
Gladly’s customer service AI speeds up resolutions, reduces handle times, and transforms automated support into personal experiences, boosting efficiency.
All in a single, lifelong conversation
Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in.
AI customer service platform with a human touch | Sidekick
Gladly Sidekick is the AI agent designed for CX leaders—resolving issues, growing loyalty, and delivering personal, on-brand conversations at scale