Your new social media customer service platform
Meet your customers on the social platform of their choice. With Gladly, you can unlock myriad social channels—all from a single platform
Meet your customers on Instagram, Facebook, and more
Your customers are already engaging with you on social. Meet them there and answer questions, resolve issues, and support them without making them switch channels.
Compatible with social listening tools
Funnel customer service issues through social listening software to give your heroes more ways to respond to customers in a social world
Make customers love you even more
Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way
Key features
Go from page likes to real likes with a natively-built social media support solution.
With inbound and outbound messaging access through WhatsApp, support teams can respond directly to customers.
Facebook Messenger
Respond to Facebook messages through Gladly, just like you would for other channels.
Engage with your customers on Instagram—from DMS to Stories—without having to leave Gladly.
"We can go from email to phone to chat to social all within the same platform something that I have never heard of before in all my years of working in ecommerce."
Mislay Christians
Start delivering personalized service at scale with Gladly.
Check out our resources to start thinking radically personal
Customer service that starts with people
Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.
Best of AI and people
Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.
Using Instagram to drive revenue with radically personal service
If you’re only using Instagram for marketing, you’re leaving revenue on the table.