Radically Personal Podcast

Crate & Barrel's AI revenue story

Learn how Crate & Barrel VP Kate Showalter transformed customer service from a cost center into a revenue-driving machine using AI.

Scaling CX with grit, AI, and purpose

How Pact's VP built a resilient team handling massive volume with AI while advancing their mission as Earth's Favorite Clothing Company

Unleashing AI to Scale Happiness and Loyalty at BARK

Learn how BARK’s mission for happy dogs begins with their people, and how IT and customer service partnership ensure no dog—or parent—is left behind.

Zenni Optical’s 20/20 Vision for Exceptional Customer Service

Brian Kerson, Director of Global Customer Service at Zenni, shares what makes their customer-focused, digitally-native CX strategy a clear winner.

Stellar Service and Resiliency Guide Farmgirl Flowers

For flower delivery brand Farmgirl Flowers, the power of resiliency—and knowing the importance of stellar customer service—have buoyed their rapid growth.

KURU: Creating Anticipatory Customer Service Experiences

For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.