Breeze Airways merges tech with kindness to transform an industry
Featuring Danny Cox
Vice President, Guest Experience at Breeze
In this Gladly podcast episode, hear from Vice President of Guest Experiences at Breeze Airways, Danny Cox, as he shares what it means to be Seriously Nice, how Breeze raises the bar for guest experiences, and why they decided to omit voice as a primary channel for customer service.
With the slogan “Seriously Nice”, Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice? Listen and find out.
"My advice is, don’t open a call center, make sure you open a contact center… It’s a digital first approach."
Danny Cox
Vice President, Guest Experience, Breeze
About the host
Joseph Ansanelli is Executive Chairman & Co-Founder of Gladly, a CX platform powered by AI that puts people, not tickets, at the center of every conversation. In addition to leading Gladly, Joseph is a partner at Greylock Partners. As host of Radically Personal, he serves as a curiosity translator, drawing out strategies and hard-won lessons from CX leaders navigating the AI revolution, exploring how they prove ROI, manage change, and scale without compromise.
Recommended for you
How TUMI is Designing for World-Class Experiences
Hear from TUMI about understanding customers, what drives brand loyalty, and how to provide the same level of service no matter where in the world you are.
Crate & Barrel on Driving Revenue Through the Contact Center
Learn about turning a contact center into a revenue center, innovating customer service, and how COVID-19 accelerated their digital transformation.
Changing the World, One Step at a Time with Allbirds
Hear from Allbirds how Allbirds provides the best possible customer experience—from custom seats to shoe boxes.