July 16, 2025

6 levels of AI maturity to uplevel your CX

Know the key differences in how AI advances—and see how each level builds on the last to enhance customer experience.

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Middle-aged man with grey hair and a beard smiling at a smartphone. He's relaxed on a sofa, wearing a green shirt. The room is bright with a plant in the background.

Not all AI is created equal

From basic chatbots to sophisticated systems that make human-like judgments, AI exists on a spectrum. This guide breaks down the six levels of AI maturity, helping you understand what's possible at each stage and how to build toward truly intelligent customer experiences that drive both efficiency and loyalty.

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