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· August 20, 2026

Shopify Plus and Gladly

Unleash the true power of your customer service agents.

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A smiling woman in a white blouse wears a headset in a bright office, suggesting a positive and professional customer service environment.

Proven strategies for personalizing customer service

When your agents can inspire customer loyalty, they become customer service agents. Learn how some of the fastest-growing brands on Shopify empower their customer service agents to increase share of wallet.