June 12, 2025
Shopify Plus and Gladly
Unleash the true power of your customer service heroes.
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Proven strategies for personalizing customer service
When your agents can inspire customer loyalty, they become customer service heroes. Learn how some of the fastest-growing brands on Shopify empower their customer service agents to increase share of wallet.
Drive more sales through service
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Customer service guide to revenue generation
Turn your customer service department from a cost center into a revenue generator.
Writing the modern customer service platform RFP
Find the best platform for you, your business, and your customers.
People-centered vs. ticket-centered support
Why brands are leaving outdated, ticket-centered systems in the dust