Empowering CX teams
Great CX leaders aspire to impact their employees' lives positively. Use these curated resources — including guides, assessments, and more — to empower your CX team for sustained satisfaction and success.
What’s trending
The hero experience report — A tactical guide
Turn your customer service agents into agents of your brand
Making customer service your business — A CX leader's guide
Check out this CX leader's guide to building and maintaining a support center.
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
All resources
200 customer service interview questions
A free hiring guide with 200 customer service interview questions, sorted into six categories, from general fit and behavior to remote and hybrid roles.
Peak season prep checklist
Practical steps to help your CX team stay efficient during high-volume periods
2026 customer service software comparison table (free download)
Choose the right software for your brand with our helpful guide.
Your FAQ page checklist
A step-by-step checklist covering content strategy, page structure, navigation, brand voice, and maintenance to build an FAQ page that works.
Call center training quiz (download)
A printable version of our call center training quiz, with a scoring guide included.
CX self-assessment checklist
Evaluate the state of your customer service capabilities.
12 must-haves for your remote customer service team
Select the right technology and increase customer agent responsiveness.
How to recognize customer service job burnout
Identify potential signs of burnout on your customer service team and learn tips to address and prevent it.
Shopify Plus and Gladly
Unleash the true power of your customer service agents.