Shoppers bring higher expectations to your AI
Seven in 10 daily shoppers have used AI to help decide whether to buy. They notice fast when a brand's AI doesn't measure up: 46% have left a site ready to buy because a question went unanswered, and 83% would be less likely to buy again if AI kept them from reaching a person.
The report covers where AI loses the sale, what good AI looks like across the whole relationship, and six questions to test your own.
