Leveraging AI & automation
AI & automation are already playing a considerable role in CX. Whether you aim to boost your team's efficiency, train them on the latest technologies, or stay updated on the latest trends, this page is your ultimate source to remain at the forefront of CX innovation.
All resources
Buy vs. build AI checklist
Should you build or buy AI for customer service? This CIO checklist covers costs, risks, and vendor evaluation to help you decide wisely.
Never miss another after-hours sale
Customer service that works around the clock.
What retail's best AI deployments have in common
What do retail's best AI deployments have in common? Gladly studied a focused set of retail customers and found seven patterns that separate top performers from everyone else.
2026 Customer expectations report
New national study: Customers now start with AI, but poor experiences drive defection, even when problems get solved. Download the data.
5 AI prompts CX leaders actually need
Five copy-and-paste AI prompts that surface what's quietly broken in your CX operation — and help you make the case to fix it in language your CFO understands.
Easy customer AI setup
Find out how simple getting customer AI up and running is with Gladly.
A new era of AI without compromise
Free infographic to see how AI can be radically personal and efficient.
Gladly: the power of ‘AND’
AI for CX leaders who refuse to choose between cost and care.
5 AI prompts ecommerce leaders actually need
Five copy-and-paste AI prompts that reveal where your funnel leaks revenue — and help you build an acquisition strategy around your best customers, not your average ones.