The Shopify AI chatbot that sells and serves
Gladly answers your shoppers' questions, recommends products from your catalog, and checks them out right in the chat. Setup takes minutes, with no code. Try it free for 30 days, no credit card required.
Trusted by growing brands.
It helps shoppers choose, then checks them out.
Gladly learns your Shopify catalog and works like your best store associate, on every page, day or night.
Gladly talks with every shopper. It asks the right questions and compares options, so shoppers get the right product the first time.
Shoppers add to cart and buy without leaving the conversation.
When a shopper comes back with a problem, Gladly finds the order, suggests a better fit, and turns the return into an exchange.
It takes care of shoppers after they order.
Order status, returns, and exchanges get handled in the same conversation, over chat or email.
Gladly looks up the order in Shopify and answers tracking, shipping, and delivery questions right away, day or night.
Answers come straight from your own return, shipping, and exchange policies.
When a shopper needs a person, Gladly hands the conversation to your team with the full history, so nobody has to repeat themselves.
It remembers every shopper, for life.
Every chat, order, and return adds to one record for each shopper. Gladly picks up where the last conversation left off.
The more a shopper talks with Gladly, the better it knows them, so recommendations and answers improve with every visit.
Gladly uses each shopper's order history and past conversations to shape every answer, so help feels personal from the first message.
A shopper who chats today and emails next week doesn't have to explain it all again.
Set up in minutes. Try it free for 30 days.
Install from the Shopify App Store, make it yours, and go live. No code, no credit card, and no contract.
No code and no developer. Gladly connects to your catalog, orders, and policies.
Add your brand voice and choose when your team steps in. Your 30-day free trial starts when you go live. After that, you only pay for what you use.
Gladly is ready to help shoppers the moment you go live. It draws on 450M+ retail conversations, so it knows how to sell and serve from the start.
Groove Life
“Most people don't even know they're talking to AI. They talk to Gigi like she's a person, and they love it.”
Missy Edwards
Customer Experience Manager, Groove Life
Why growing brands choose Gladly
See how small teams sell and serve more with Gladly.
How ProClip USA cut response times from 13 hours to under one and hit 99% CSAT.
Learn more
How WeNatal's four-person team supports 1,300 conversations a month with a 4.9/5 CSAT.
Learn moreFrequently asked questions
Try Gladly free for 30 days
Add an AI shopping assistant to your Shopify store in minutes. No credit card, no contract, and you only pay for what you use.