blog
Create a service recovery strategy in 4 steps
With an effective service recovery process, brands can turn negative customer experiences into positive ones and prevent long-term customer churn.
April 4, 2023
webinar
Surviving business uncertainty
How building a plan focused on customers and employees can set you up for long-term success.
February 1, 2023
blog
Top customer service trends in 2023 to watch out for
The trifecta of consumer research, desire for hands-on service, and demand for personalized experiences will drive customer service trends in 2023.
December 21, 2022
blog
How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
webinar
Why Paper Mart switched to Gladly
Learn how to craft an immersive customer experience.
November 22, 2022
blog
Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022
blog
How Breeze Airways delivers ‘seriously nice’ customer service without voice
Learn how Breeze Airways delivers on “seriously nice” with SMS and social messaging.
April 8, 2022
blog
How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022