How the best brands grow loyal customers
Today the most-loved brands are not the best at getting new customers — they’re the best at growing loyal customers. To succeed in a loyalty-driven economy, companies must focus on creating connections through great experience and transform agents into Service Heroes of their brand.
In his Gladly Connect Live 2023 keynote, Joseph Ansanelli, CEO of Gladly, discusses how to make customer service your business and put people at the center of every experience.
Watch today to learn
Strategies for thriving in a loyalty-driven market by focusing on long-term customer relationships instead of simply acquiring new customers
How placing people at the center of your customer experience can turn everyday interactions into opportunities to build lifelong customer loyalty
How empowering your customer service agents with the right tools and mindset can elevate their role and make them true advocates for your brand
Featured speakers
Joseph Ansanelli
CEO, Gladly
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