blog
Cross-sell vs upsell: Training your support teams for both
The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.
July 20, 2022
blog
5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022
blog
Follow the Sun model: principles for 24/7 customer support
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
December 11, 2020
blog
7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
December 13, 2019
webinar
Scaling customer support in a high-growth company
Jeanne Bliss shares secrets from the best high-growth companies.
August 21, 2019
blog
Customer support vs customer service
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
June 25, 2018
page
Shopify customer service hub
Shopify guides, integration info, customer stories, and more.
January 27, 2026
page
Technology & software
Gladly keeps users moving with customer experience AI that resolves issues across channels, reduces ticket volume, and escalates complex cases with diagnostic content.
December 9, 2025