blog
5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022
blog
Follow the Sun model: principles for 24/7 customer support
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
December 11, 2020
blog
7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
December 13, 2019
webinar
Scaling customer support in a high-growth company
Jeanne Bliss shares secrets from the best high-growth companies.
August 21, 2019
blog
Customer support vs customer service
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
June 25, 2018
customer
Rothy’s Creates Blueprint for Scalable Customer Service
Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.
August 27, 2025
quiz
Can you spot our AI agent, Gladly Sidekick?
Test your skills in identifying Gladly Sidekick vs human customer support conversations. Challenge yourself with real examples and win exciting prizes!
July 23, 2025
blog
Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025